Service BDC Associate - Town & Country Ford

A Service BDC Associate at Town & Country Ford is responsible for generating service appointments through customer inquiries via phone and internet. They ensure a premium customer experience by responding promptly and professionally, utilizing CRMs and lead management tools.

For the Service BDC Associate role at Town & Country Ford, candidates should possess excellent communication skills, the ability to work well under pressure, and familiarity with CRM software. A customer-oriented attitude and ethical behavior are also essential to deliver top-notch service.

As a Service BDC Associate at Town & Country Ford, you can expect award-winning training aimed at developing your skills in customer service, lead management, and product knowledge. This comprehensive training helps you perform your job effectively and qualifies you for internal advancement.

Town & Country Ford is committed to employee growth by promoting from within and offering various training programs. With over 1,000 internal advancements each year, the company fosters career development among its associates in a supportive environment.

Town & Country Ford offers a competitive benefits package that includes medical, dental, vision, HSA, a 401k plan, and generous Paid Time Off (PTO). Additionally, there are unique perks related to purchasing and leasing vehicles.

Service BDC Associates at Town & Country Ford typically work Monday through Friday from 8 AM to 5 PM, allowing for a stable work-life balance and ensuring you have your weekends free.

Teamwork is a crucial aspect of the Service BDC Associate role at Town & Country Ford. The collaborative environment encourages peer-to-peer recognition and teamwork, providing all associates with support and guidance throughout their careers.

Demonstrating patience and empathy is key when handling a difficult customer inquiry. You should actively listen to their concerns, provide accurate information, and assure them that their satisfaction is your top priority.

To effectively manage multiple inquiries, utilize CRM software to keep track of customer interactions, prioritize urgent requests, and ensure timely responses while maintaining a high level of service.

Providing a premium customer experience involves being responsive, courteous, and accurate in your communications. Understanding your products is essential, as it allows you to address customer needs effectively.

Promoting our services begins with understanding customer needs. Tailoring your communication to highlight specific benefits, such as our expertly trained staff and competitive pricing, and following up effectively can make a significant impact.

Staying organized in a fast-paced environment requires effective time management techniques, such as prioritizing tasks, setting reminders for follow-ups, and regularly updating CRM tools to keep track of customer inquiries.

Turning a negative experience into a positive outcome involves active listening, acknowledging the customer's feelings, and taking immediate action to resolve their issue while keeping them informed throughout the process.

To stay motivated during repetitive tasks, set short-term goals for yourself and celebrate small victories. Keeping a positive mindset and reminding yourself of the importance of your role in customer satisfaction can also help.

The most important quality for a Service BDC Associate is a customer-focused attitude. Building rapport and understanding customer needs to deliver exceptional service should always be the primary goal.

To learn about new services and products, actively engaging in training sessions and asking for guidance from knowledgeable colleagues can be incredibly helpful. Regularly reviewing product literature and staying updated on industry trends is also key.

I want to work at Town & Country Ford because I admire the company's commitment to employee development and customer satisfaction. The collaborative environment and opportunity for growth resonate with my career aspirations in the automotive industry.