Technical Support Representative I (IT Helpdesk)

What you will be doing :

• Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware. 

• Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.

• Controls user access and passwords.

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.

• Researches, evaluates and recommends software and hardware products.

• Supports Web access and electronic messaging services and maintains a secure systems environment.

• Provides new hardware specifications to users based on application needs and anticipated growth.

• Other related duties assigned as needed. 

What you bring :

• Must be amenable to work on shifting schedules

• Must be amenable to work on a Hybrid Setup (2x a week onsite)

• Preferably with experience in IT Service Desk but previous experience in a technical support role can also be essential in handling incidents

• College Undergraduates with relevant experiences are welcome to apply

• Previous experience in a technical support role is essential in handling incidents

• Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.

• Customer service oriented; advocates on behalf of our clients

• Strong analytical skills

• Organizational and time management skills required (ability to juggle multiple priorities at a time)

• Self-starter with proven ability to work independently

• Good oral and written communication skills

• Strong problem-solving skills

• Previous experience using SNOW (ServiceNow) is desirable

What we offer you :

• A competitive salary and benefits, including HMO on Day 1.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities.

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