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Customer Service Rep(04564) - 680 High St

Job Description

The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with restaurant function
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Average salary estimate

$35000 / YEARLY (est.)
min
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$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04564) - 680 High St, Domino's

At 680 High St in Burlington, NJ, we’re on the lookout for a passionate and energetic Customer Service Representative (CSR) to join our dynamic team. If you love engaging with people and thrive in a fast-paced environment, this role is perfect for you! As a CSR, your main responsibility will be answering phones, taking orders, and providing exceptional support to our customers in-store. You will be at the forefront of our customer interactions, ensuring that every customer has a delightful experience. But that’s not all! You will also assist with various responsibilities to help our restaurant function smoothly. We believe in creating a collaborative work environment where team members can share ideas and contribute to the overall success of the business. We understand that customer service is the heartbeat of our establishment, and we’re excited for someone who shares that value. With opportunities for growth and development, you won’t just be another face in the crowd; you’ll be an integral part of our family. So, if you’re ready to take your customer service skills to the next level and deliver outstanding service while having fun, we can’t wait to meet you! Come and join us at 680 High St and help us make every customer's day a little brighter!

Frequently Asked Questions (FAQs) for Customer Service Rep(04564) - 680 High St Role at Domino's
What does a Customer Service Rep at 680 High St do?

A Customer Service Representative at 680 High St primarily focuses on engaging with customers by answering phones and taking orders. This role is pivotal in ensuring customers receive the help they need quickly and efficiently. The CSR also plays a vital part in assisting the overall functionality of the restaurant, creating a positive experience for all visitors.

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What skills are necessary for a Customer Service Rep at 680 High St?

To excel as a Customer Service Representative at 680 High St, candidates should have excellent communication skills, a friendly demeanor, and the ability to handle stressful situations with ease. Being organized, detail-oriented, and a team player are key attributes that will contribute to success in this role.

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What is the work environment like for a Customer Service Rep at 680 High St?

The work environment at 680 High St is lively and energetic, with a focus on teamwork and customer satisfaction. As a Customer Service Representative, you’ll be part of a collaborative space where everyone shares the common goal of providing top-notch service while enjoying the workflow within the restaurant setting.

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Are there growth opportunities for Customer Service Reps at 680 High St?

Absolutely! 680 High St values the development of its team members. Customer Service Representatives have the chance to grow within the company, whether that means advancing to supervisory roles or branching into other areas of the business. Your hard work and dedication can lead to numerous career possibilities!

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How can I apply for a Customer Service Rep position at 680 High St?

To apply for a Customer Service Rep position at 680 High St, interested candidates should prepare a current resume and cover letter outlining their experience and skills. You can often find more information about the application process on the company’s website or by reaching out directly to the management at the location.

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What hours can a Customer Service Rep expect to work at 680 High St?

Customer Service Representatives at 680 High St should anticipate a flexible schedule that may include mornings, evenings, and weekends, as customer service is needed throughout the operational hours. An understanding of the restaurant’s peak times will be beneficial in this role.

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What are the day-to-day tasks of a Customer Service Rep at 680 High St?

Day-to-day tasks for a Customer Service Rep at 680 High St include answering customer inquiries via phone, taking orders accurately, assisting customers in-store, and supporting team members with operational tasks that contribute to the restaurant's functionality and success.

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Common Interview Questions for Customer Service Rep(04564) - 680 High St
How would you handle a difficult customer as a Customer Service Rep at 680 High St?

In handling a difficult customer, first, remain calm and listen actively to their concerns. Acknowledge their feelings, apologize for any inconvenience, and offer a solution. This approach shows empathy and a commitment to resolving issues, which is crucial for a Customer Service Rep at 680 High St.

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Can you describe a time you provided excellent customer service?

When answering this question, recount a specific situation where you went above and beyond for a customer. Focus on how you assessed the customer's needs, the steps you took to exceed their expectations, and the positive outcome that followed, showcasing your skills as a Customer Service Rep.

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What strategies would you use to take accurate customer orders?

To ensure accurate orders as a Customer Service Rep, I would employ active listening techniques, repeat the order back to the customer for confirmation, and make use of the restaurant's order-taking tools efficiently. This minimizes errors and enhances customer satisfaction.

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How do you prioritize tasks during busy times?

In a busy environment like 680 High St, I prioritize tasks by assessing the immediate needs of customers first, ensuring their issues or inquiries are addressed quickly. I would also collaborate with team members to delegate tasks efficiently, maintaining a smooth workflow.

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What do you think makes for great customer service?

Great customer service is about making genuine connections with customers, understanding their needs, and providing solutions promptly. It is about being empathetic, attentive, and knowledgeable, which is essential for a Customer Service Rep at 680 High St.

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How would you handle repetitive tasks as a Customer Service Rep?

Handling repetitive tasks effectively involves maintaining a positive attitude and finding ways to stay engaged. I would focus on the importance of each interaction and remember that every customer encounter is unique, making the role as dynamic as possible.

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Why do you want to work as a Customer Service Rep at 680 High St?

When responding to this question, express your passion for customer service and mention aspects of 680 High St that appeal to you, such as its reputation for excellent service or the opportunity to work in a vibrant team environment, aligning with your career goals.

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How do you stay motivated in a fast-paced customer service role?

Staying motivated in a fast-paced environment like 680 High St involves setting personal goals, embracing challenges, and reminding oneself of the positive impact you're making on each customer’s day. Celebrating small wins can also keep energy levels high.

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What tools or systems have you used in previous customer service roles?

In discussing tools or systems, be specific about your experience with order management software, point of sale systems, or CRM applications. Explain how you utilized these tools to streamline order-taking and enhance customer communication.

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How would you learn about the products offered at 680 High St?

Learning about the products at 680 High St would involve proactive research, asking fellow team members, and during staff meetings focusing on product knowledge. Comprehensive understanding equips you to assist customers and answer any inquiries competently as a Customer Service Rep.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
November 25, 2024

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