Technical Support Specialist/Associate

We are seeking a personable, experienced Technical Support Specialist/Associate to join our team and provide exceptional on-site and remote IT support to clients. This role is remote-based, requiring visits to client sites within the Baltimore Metro area a few times a week.

• Education: Bachelor’s degree in IT, Computer Science, or related field (preferred).
• Experience: Minimum of 3 years in a technical support or client-service role, ideally in a managed services provider (MSP) or similar environment.
• Technical Skills: Strong troubleshooting abilities across hardware, software, and network systems. Proficiency with Windows desktop support, Active Directory, network storage, and endpoint security tools.
• Customer Focus: Exceptional communication and interpersonal skills for direct client interaction.
• Other Requirements: Valid driver’s license, reliable vehicle, and a dedicated home office space.

• Provide prompt support for technical issues via ticketing system, phone, email, or on-site.
• Install, configure, and support hardware and software components, including workstations, mobile devices, and printers.
• Manage and troubleshoot network services such as TCP/IP, DNS, DHCP, and Network Attached Storage (e.g., Synology).
• Set up and administer Local and Active Directory-based user accounts, ensuring security protocols are maintained.
• Document all configurations and changes promptly, ensuring data security and confidentiality.
• Provide training and support to colleagues and end-users, contributing to knowledge-sharing initiatives.

• Schedule: Primarily 8 am to 5 pm with occasional after-hours availability.
• Physical Requirements: Lifting (up to 50 lbs), driving, and dexterity for hardware setups.
• Other Perks: Competitive salary, paid time off, paid holidays, training, and growth opportunities within a friendly, client-driven environment.
• Background Check: Required