Polish Speaking Fashion E-Commerce Support Agent - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is excited to offer a rewarding position for a Polish Speaking Fashion E-Commerce Support Agent. This remote role allows you to work from anywhere in Greece while supporting a vibrant fashion e-commerce company based in Athens. Ideal for individuals who have a passion for fashion and enjoy providing outstanding customer service, this position involves assisting Polish-speaking customers with their online shopping experience.

Responsibilities

• Provide exceptional customer support to Polish-speaking clients via email, chat, and telephone.
• Assist customers with inquiries related to orders, returns, exchanges, and product information.
• Troubleshoot issues and resolve customer complaints effectively.
• Process orders and manage customer accounts with accuracy.
• Maintain up-to-date knowledge of the company's products and sales promotions.
• Collaborate with various teams to enhance customer satisfaction and improve service processes.
• Document all customer interactions and feedback in the CRM system.

• Fluency in Polish and English, both written and spoken.
• Experience in customer support, preferably within the e-commerce or fashion industry.
• Strong passion for fashion and understanding of current trends.
• Excellent communication skills and a customer-focused attitude.
• Ability to handle inquiries with empathy and professionalism.
• Proficiency in using customer service software and CRM systems.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks