Italian Speaking Technical Support for Customers - Remote in Greece

The Italian Speaking Technical Support role at The House of Mercier involves providing exceptional customer service and technical assistance to our Italian-speaking clients. You will troubleshoot issues, guide customers through product setups, and maintain detailed records of interactions, ensuring a smooth and satisfying experience.

Ideal candidates for the Italian Speaking Technical Support position at The House of Mercier should have strong problem-solving abilities, excellent communication skills in Italian, and a basic understanding of technical processes, software troubleshooting, and CRM software.

While experience in customer service or technical support roles is preferred, The House of Mercier values passion and willingness to learn, making it an opportunity for both experienced professionals and those looking to grow in the field.

As an Italian Speaking Technical Support at The House of Mercier, you will enjoy benefits such as private health insurance, performance bonuses, two extra salaries per year, and a fully paid relocation package if applicable. We are committed to supporting your career development.

At The House of Mercier, we believe in the continuous development of our team. You will receive comprehensive training tailored to enhancing your technical skills and customer support capabilities, ensuring you are well-prepared for the role.

Yes! The position of Italian Speaking Technical Support at The House of Mercier is fully remote, allowing you to work efficiently from anywhere in Greece while engaging with clients from around the world.

A typical day for an Italian Speaking Technical Support representative at The House of Mercier includes assisting customers with technical inquiries, troubleshooting issues, updating support documentation, and collaborating with the technical team to ensure prompt resolutions.

When asked about your experience, highlight any past roles where you assisted customers, managed inquiries, or solved technical issues. Provide specific examples to illustrate your problem-solving skills and customer interaction experience.

Explain that you would remain calm, listen actively to the customer's concerns, empathize with their frustrations, and methodically work through the issue to find a resolution while maintaining a friendly tone.

Share a relevant experience where you encountered a challenging technical problem. Detail the steps you took to diagnose the issue, the solution you provided, and the positive outcome for the customer.

Discuss any CRM software you’ve used, troubleshooting tools, or ticketing systems. If possible, relate your familiarity with tools to how they can enhance customer support experiences.

Express your willingness to maintain and create support documentation, emphasizing your attention to detail and the importance of providing clear information for customer reference.

Mention your approach to clear and concise communication, actively listening, confirming understanding with customers, and adapting your language style to fit the customer's needs to foster a positive interaction.

Describe your method for prioritizing tasks, such as assessing the urgency of issues, managing your time efficiently, and focusing on high-impact interactions while maintaining service level agreements.

Articulate your enthusiasm for The House of Mercier's mission, your alignment with their values, and how this role fits your career goals, illustrating your passion for language, technology, and customer service.

Discuss the importance of follow-up communication, checking back with customers to ensure their concerns have been fully addressed, and gathering feedback to improve the support process.

Share your passion for helping others, the satisfaction of resolving challenges, and the joy that comes from improving a customer's experience, highlighting how it motivates you in your work.