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Regional Revenue Operations Manager

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

 

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

 

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Regional Revenue Operation Manager role...

We are looking for a strategic and analytical Revenue Operations professional to help align and optimise our go-to-market teams. In this role, You’ll play a key role in unifying go-to-market teams, aligning goals, and helping the organisation achieve sustainable revenue growth. You will leverage data-driven insights to enhance operational efficiency, streamline processes, and on supporting and optimising the sales processes within a specific geographic region, ensuring alignment with company-wide sales goals and providing actionable insights to drive performance. The role often involves working closely with regional sales teams, sales leaders, and cross-functional departments such as marketing, finance, and customer success.

What you’ll do…

  • Regional Strategy Development: Collaborate with regional leadership to design and execute revenue strategies that align with company goals and priorities.

  • Data Analysis and Reporting: Analyse regional performance metrics to identify trends, opportunities, and gaps; prepare reports and presentations for senior management.

  • Process Optimisation: Streamline the sales and implementation cycle, eliminate bottlenecks and improve conversion rates across the region.

  • Cross-Functional Alignment: Facilitate communication and alignment between sales, marketing, and customer success teams to ensure cohesive revenue-generating efforts.

  • Performance Tracking and Forecasting: Monitor and evaluate key performance indicators (KPIs), and contribute to accurate revenue forecasting and planning processes.

  • Technology Oversight: Manage and optimise the use of sales and marketing technologies (CRM and analytics tools) to support revenue operations.

  • Local Market Insights: Gather and analyse market intelligence to inform strategic decisions and adapt strategies to meet regional needs.

  • Budget Management: Assist in managing the budget for revenue operations initiatives within the region, ensuring prudent financial management.

  • Team Development: Mentor and develop team members within the revenue operations function, fostering a culture of continuous improvement.

What you have…

  • Extensive experience in revenue operations, sales operations, or related roles, with a focus on regional management.

  • Strong analytical skills, with proficiency in data analysis and reporting tools.

  • Advanced Microsoft Excel / Google Sheets experience is essential. SQL is desirable.

  • Proven experience in process optimisation and project management.

  • Excellent communication and interpersonal skills, with the ability to collaborate across departments.

  • Familiarity with, Salesforce and other sales/marketing technologies.

  • Ability to work independently and as part of a team in a fast-paced environment.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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Average salary estimate

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What You Should Know About Regional Revenue Operations Manager, SiteMinder

At SiteMinder, we're on the lookout for a Regional Revenue Operations Manager to join our vibrant Barcelona team and help us shape the future of hotel commerce! In this pivotal role, you’ll leverage your strategic mindset and analytical expertise to foster collaboration across our go-to-market teams. Your main mission? To ensure that all revenue-related initiatives are primed for sustainable growth while enhancing our operational efficiency across various functions. Here at SiteMinder, we pride ourselves on our diversity and inclusivity, which fuels our innovation as we empower accommodation owners—from quaint boutique hotels to expansive chains—to maximize their online bookings effortlessly. You’ll work closely with sales, marketing, and customer success teams to track performance metrics and share actionable insights that drive our success. Plus, you’ll help streamline processes, eliminate bottlenecks, and support the implementation of cutting-edge sales technologies. With your deep understanding of the regional market landscape, you'll play a crucial role in developing data-driven strategies tailored to our goals. Think you have the relevant experience in revenue operations or sales operations? If you’re ready to take on the challenge, we can’t wait to hear from you. Join SiteMinder and enjoy a hybrid working model, generous perks, and an opportunity to grow your career while making meaningful connections at work!

Frequently Asked Questions (FAQs) for Regional Revenue Operations Manager Role at SiteMinder
What does a Regional Revenue Operations Manager do at SiteMinder?

The Regional Revenue Operations Manager at SiteMinder is responsible for aligning and optimizing go-to-market strategies. This involves collaborating with various teams to enhance operational efficiency, streamline processes, and ultimately drive sustainable revenue growth within a specific geographic area.

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What qualifications do I need to be a Regional Revenue Operations Manager at SiteMinder?

To be a successful Regional Revenue Operations Manager at SiteMinder, candidates should have extensive experience in revenue or sales operations, strong analytical skills, and proficiency in data analysis tools. Familiarity with CRM platforms like Salesforce is also a plus.

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Is there a hybrid work model for the Regional Revenue Operations Manager position at SiteMinder?

Yes, SiteMinder supports a hybrid working model for the Regional Revenue Operations Manager position, allowing you to balance in-office and remote work for optimal flexibility and productivity.

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What are the career growth opportunities for a Regional Revenue Operations Manager at SiteMinder?

At SiteMinder, we are deeply invested in employee growth, offering various training and development opportunities to enhance your skills as a Regional Revenue Operations Manager, along with a supportive culture for career advancement.

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How does SiteMinder promote diversity and inclusion for the Regional Revenue Operations Manager role?

SiteMinder actively fosters a diverse and inclusive culture, encouraging individuals from varied backgrounds and experiences to apply for the Regional Revenue Operations Manager position. We believe that diverse voices contribute to innovative solutions.

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What tools do Regional Revenue Operations Managers at SiteMinder use?

Regional Revenue Operations Managers at SiteMinder utilize various sales and marketing technologies, including CRM and analytics tools, to drive operational efficiencies and better support revenue generation efforts.

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How does the Regional Revenue Operations Manager support team development at SiteMinder?

The Regional Revenue Operations Manager at SiteMinder plays a key role in mentoring and developing team members, nurturing a culture of continuous improvement within the revenue operations function.

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Common Interview Questions for Regional Revenue Operations Manager
Can you explain your experience with revenue operations and how it relates to this role?

When answering this question, provide specific examples of your past roles in revenue operations, highlighting your strategic contributions and process optimizations. Explain how your analytical skills helped increase efficiency and achieve revenue goals, as these experiences are directly relevant to the Regional Revenue Operations Manager position at SiteMinder.

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How do you ensure alignment between sales, marketing, and customer success teams?

Discuss your approach to facilitating communication and collaboration among different teams. Share examples of how you’ve successfully aligned goals and processes in past roles, emphasizing the importance of cohesive strategy for driving revenue.

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What steps do you take to analyze and report on regional performance metrics?

Outline your analytical process and the tools you use to gather data, like CRM systems or spreadsheets. Explain how you derive actionable insights from this analysis to inform strategy and decision-making, crucial for the Regional Revenue Operations Manager role.

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Can you describe a time you optimized a sales process?

Give a scenario where you identified bottlenecks in a sales process and the measures you implemented to streamline it. Focus on the results of these optimizations, as they showcase your problem-solving and operational efficiency skills.

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How do you prioritize your responsibilities in a fast-paced environment?

Answer by detailing a method you use for prioritization—like the Eisenhower Matrix or using project management tools—and how this approach helped you manage multiple tasks effectively in previous roles, which is vital for a Regional Revenue Operations Manager.

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What tools are you familiar with for managing revenue operations?

List any relevant tools such as Salesforce, Excel, and other data analysis or CRM platforms. Discuss specific situations where you used these tools to drive results, demonstrating your practical experience with them.

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How do you gather and utilize local market insights to drive revenue strategy?

Describe your methodologies for conducting market research, such as surveys or competitive analysis, and give examples of how you've successfully transformed insights into actionable strategies for revenue growth.

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What are the key performance indicators (KPIs) you track in revenue operations?

Talk about the most significant KPIs relevant to revenue operations, such as sales conversion rates, revenue growth, and customer retention rates. Explain how monitoring these KPIs helps in making informed business decisions.

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How do you support team development within the revenue operations function?

Share your philosophy on mentorship and development, including any strategies for fostering a culture of continuous improvement and how you’ve successfully helped team members grow in their previous roles.

Join Rise to see the full answer
What challenges have you faced in revenue operations, and how did you overcome them?

Discuss a particular challenge you encountered, the steps you took to address it, and the skills you utilized to turn the situation around. This will showcase your resourcefulness and problem-solving abilities, invaluable traits for a Regional Revenue Operations Manager.

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To liberate hoteliers with technology that makes a world of difference

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Full-time, hybrid
DATE POSTED
November 26, 2024

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