Market Operator

A Market Operator at Xpansiv is responsible for managing wholesale power market operations across various regions like ERCOT, CAISO, and PJM. This role involves facilitating electricity transactions, ensuring information flows correctly between clients and grid operators, and monitoring client portfolios to meet market deadlines.

To qualify for the Market Operator position at Xpansiv, candidates typically need a Bachelor’s degree, preferably in a business or technical field. Strong communication skills, the ability to manage deadlines, and analytical skills are also crucial for this role. Desired qualifications may include PJM operations experience and knowledge of SCADA Systems.

Xpansiv prides itself on providing extensive support for its Market Operators. This includes comprehensive operational documentation, access to proprietary technology, and ongoing training to help staff excel in their roles. The company also promotes a collaborative culture that values diverse perspectives and encourages team communication.

The expected compensation for a Market Operator at Xpansiv in San Jose, CA, ranges between $60,000 and $75,000, depending on individual skills, experience, and educational background. The specific salary is determined based on various factors including market conditions.

Key skills for a Market Operator at Xpansiv include excellent customer service, strong communication abilities, attention to detail, and technical proficiency with tools like Microsoft Office and basic SQL knowledge. Candidates should also be self-starters who can thrive in both independent and collaborative environments.

A typical day for a Market Operator involves monitoring client portfolios, facilitating electricity transactions, and providing helpdesk support for their systems. Operators engage with clients directly, manage urgent operations, and participate in internal procedure maintenance, ensuring a smooth process throughout.

Xpansiv is dedicated to the career growth of its Market Operators by offering professional development programs and opportunities for internal advancements. Employees gain valuable experience in a booming energy market, enhancing their skills and potentially moving into higher-level positions.

It's vital to remain flexible and open-minded when priorities shift. I ensure I stay organized by using tools to prioritize tasks. I communicate with my team and clients to manage expectations and adapt quickly to emerging needs, maintaining a calm and collected response under pressure.

In my previous roles, I've actively monitored NERC E-Tags to ensure compliance with regulations. This involves checking submissions, adjusting tags as necessary, and resolving discrepancies swiftly to maintain operational integrity in the electricity market.

In a past situation, there was a significant system error that impacted multiple clients. I followed the operating procedures to escalate the issue promptly, communicated effectively with both the technical team and the affected clients, and worked collaboratively to implement a solution to minimize disruption.

I have experience using various proprietary systems like MarketSuite for transaction management. These tools help facilitate day-ahead and real-time scheduling efficiently. I emphasize accuracy to ensure proper documentation for each electricity transaction processed.

I prioritize understanding the client’s needs and maintaining open lines of communication. By responding promptly to inquiries and providing proactive support, I strive to foster trust and ensure clients are informed about their portfolios and any market changes.

I actively follow market trends and changes through multiple channels, such as regulatory updates and industry news. I maintain meticulous records of changes and their potential impacts on our clients to ensure that all relevant information is documented and easily accessible for future reference.

Rotating shifts are part of my prior roles, and I find adapting to various schedules helps me maintain flexibility. I ensure to manage my time effectively to balance work commitments and personal life while staying alert and motivated during night and weekend shifts.

I understand SCADA Systems as essential tools for monitoring and controlling industrial processes, including energy service operations. I have collaborated with SCADA teams to report outages and status, ensuring that systems reflect accurate operational data, which is critical for timely decision-making.

My approach to software testing involves thoroughly understanding system requirements and developing test cases that simulate real-world scenarios. I document bugs and provide constructive feedback to developers, ensuring the operational systems are functioning optimally before they go live.

I am passionate about contributing to sustainability and innovative technologies that promote a cleaner energy future. Working in the energy transition sector allows me to impact positively on the environment and be part of a team that is driving meaningful change.