Senior Manager, HR Services

Job Summary

A company is looking for a Senior Manager, People Services.

Key Responsibilities

• Lead and manage HR contact center teams across various support channels to meet service level targets
• Set and monitor performance metrics, implementing improvement plans as needed
• Expand Tier 0 support strategy by enhancing self-service solutions and driving technology improvements

Required Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or related field required; Master's Degree preferred
• 6+ years of experience in a Customer Service Center or Human Resources role required
• PHR or SHRM-CP preferred; SPHR or SHRM-SCP preferred