Technical Account Manager(Remote, US)

A Technical Account Manager at Level AI acts as the primary point of contact for key client accounts, ensuring that clients achieve their objectives using our AI-powered customer support solutions. They handle onboarding, resolve technical issues, and identify opportunities for upselling, making them vital in building strong client relationships.

To be considered for the Technical Account Manager role at Level AI, you should have a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, 4 years in a technical role, along with 2-3 years in successful customer implementations is essential.

A successful Technical Account Manager at Level AI needs strong project management skills, a solid understanding of SaaS platforms, APIs, and cloud services, as well as excellent communication abilities to effectively convey technical concepts to non-technical stakeholders.

Level AI supports the growth of its Technical Account Managers through continuous training on the latest AI technologies, providing opportunities for collaboration with various internal teams, and fostering a culture of innovation and adaptability in customer engagement solutions.

Yes, the Technical Account Manager role at Level AI is a remote position, allowing you to work from anywhere in the United States while collaborating with a dynamic team focused on transforming customer engagement.

Day-to-day responsibilities include serving as the main point of contact for clients, onboard multiple clients, resolve their technical issues, track key account metrics, and collaborate with internal teams to enhance solutions and customer satisfaction.

A Technical Account Manager at Level AI should be familiar with SaaS platforms, APIs, cloud services, and optionally with CRM integrations like Salesforce and Zendesk, as well as telephony systems such as AWS Connect, Five9, and Genesys.

When answering, highlight specific projects where you successfully onboarded clients, showcasing your role in understanding their needs and delivering effective solutions that align with their goals.

Explain your project management strategies, possibly mentioning tools and methodologies you use to prioritize tasks, keep track of client communications, and ensure that all obligations are met without compromising quality.

Discuss how you focus on active listening, regular check-ins, and providing tailored solutions that resonate with their specific needs, showing your commitment to their success.

Provide examples of how you troubleshoot issues, collaborate with internal teams, and communicate solutions to non-technical stakeholders, emphasizing your problem-solving abilities.

Illustrate how you maintain awareness of your clients’ evolving needs and how you utilize metrics and feedback to propose additional solutions that benefit both the client and your company.

Share a specific situation where you distilled technical jargon into easily understandable language, ensuring your client felt informed and empowered in their decision-making.

Discuss methods such as following industry news, participating in webinars, and actively engaging with professional networks, showcasing your commitment to continuous learning in the AI field.

Highlight key metrics such as customer satisfaction, product usage rates, and retention statistics, discussing why each is vital and how they contribute to informed decision-making.

Provide details about a specific challenge you faced, how you approached the situation, and the outcome, especially emphasizing your skills in negotiation and conflict resolution.

Mention any CRM systems, project management tools, or communication platforms you have experience with, explaining how they improve your efficiency in managing client relationships.