Job details

Customer Success Manager (After Sales)

For us to succeed in digitising the hair and beauty industry, we have an ambitious Account Manager team ready to drive higher performance and retention of our existing Partner base.

We’re not stopping anytime soon and have huge growth plans in sight for our GR market. To ensure we truly support our Partners, we need to dedicate our effort to helping them understand the full benefits of Treatwell’s SaaS, so they know how the tools can support them and why they will help their business.

Your responsibility will drive you to think commercially and strategically in how you can share this message to Salon Partners in a practical way. You’ll need to think about the best channels to contact them on and what is the information they need to be successful.

Equipped with a strong market knowledge, you will be confident in explaining what Treatwell can do to improve both their customer and business experience.

You will be responsible for:

Adapt to multiple salon partners with a 360 personalised service in the development of their positioning, revenue management, and online marketing strategy.
Educate and empower partners to adopt our SaaS by providing them with expert knowledge.
Foster lasting engagement by proactively developing strategies to enhance partner loyalty and drive higher retention rates.
Advise and guide your partners in order to optimise their sales on our platform (promotions, services offered, availability, etc.).
Work to reduce unsuccessful partnerships by resetting partners expectations to better align with our value proposition.
Answering customer queries over the phone, via email and in-person from time to time.

About you:

Persuasive and inspirational, you’ll advocate the benefits of the online world, our tools to create excitement and commitment in our partners.
Genuinely passionate about scale; using technology to make a meaningful impact to thousands of partners at once.
Motivated by problem solving and iteration to find a winning formula to positively impact partner behavior.
You like to dig into processes and find opportunities to improve ways of working every day.
Strong communicator, able to build rapport with both partners and colleagues.
A team player, motivated by the success of the team as well as your individual performance.
Target driven, with a proven track record of exceeding targets.
Go-getter mentality, always focused on finding a solution to a problem.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of +600 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 60,000 salon partners across 13+ countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll Treat You With

Monthly 40€ vouchers so you can treat yourself too.
28-days holiday + public holidays
Competitive Salary
Variable incentive bonus plan
Growth funds for you to develop and grow with your team.
Free Coffee & snacks
The opportunity to work alongside a talented, friendly, entrepreneurial team in a lovely office downtown

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

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What You Should Know About Customer Success Manager (After Sales), Treatwell

As a Customer Success Manager (After Sales) at Treatwell, you will step into a pivotal role where you'll be the heartbeat of our Account Manager team. We’re on a mission to digitize the hair and beauty industry, and your main focus will be to drive higher performance and retention for our incredible Partner base. Being part of Treatwell means being involved in meaningful innovation and growth. You will engage with salon partners, providing them insights into our amazing SaaS tools, ensuring they understand how these tools can elevate their business and enrich their customer experience. By adapting your communication style and strategies, you'll offer them 360 personalized service in their journey as we navigate the ever-evolving marketplace together. You will inspire salons by sharing valuable knowledge and best practices while proactively developing loyalty strategies that resonate with their specific needs. Your ability to build strong relationships will be instrumental in helping partners optimize their online marketing strategies and revenue management. Plus, you'll be their trusted advisor, helping realign expectations to enhance our partnerships. Here at Treatwell, you will join a dynamic team of over 600 passionate individuals united by a common goal. With resources and services designed to empower your growth, a vibrant work environment, and generous perks, you'll have everything you need to thrive both personally and professionally. If you're ready to make a significant impact in the hair and beauty community, then we can’t wait to see what you will bring to Treatwell!

Frequently Asked Questions (FAQs) for Customer Success Manager (After Sales) Role at Treatwell

What does a Customer Success Manager (After Sales) do at Treatwell?

At Treatwell, a Customer Success Manager (After Sales) plays a crucial role in driving partner satisfaction and retention. They educate and empower salon partners, adapting personalized strategies to enhance their experience with Treatwell's SaaS tools. By fostering engagement and loyalty, they ensure partners understand the full benefits of the platform.