Account Manager (B2B)

As a B2B Account Manager at Sanction Scanner, your responsibilities include client success management, building and maintaining client relationships, overseeing a portfolio of client accounts, and proactively addressing any issues to ensure high satisfaction. You will also be involved in upselling and cross-selling while collaborating with various teams to align on client goals.

Candidates for the B2B Account Manager position at Sanction Scanner should have a proven track record in account management or similar customer-facing roles, ideally within the B2B software industry. Familiarity with SaaS business models and experience in navigating complex customer organizations are also important.

At Sanction Scanner, the work culture for B2B Account Managers is supportive and inclusive, emphasizing collaboration and professional growth. The company values its employees' insights and contributions, fostering a dynamic environment where everyone can thrive.

Sanction Scanner offers a range of professional development resources for its B2B Account Managers, including a training budget to help enhance skills and learn new tools. The company promotes an environment where continuous learning is encouraged, ensuring that employees stay sharp and capable.

B2B Account Managers at Sanction Scanner enjoy a competitive compensation package, inclusive health benefits, meal compensation, and additional perks such as a digital membership support balance. The company also fosters a strong appreciation culture for employees' contributions to its growth.

While specific CRM systems may vary, B2B Account Managers at Sanction Scanner are expected to have experience with CRM software that allows them to maintain accurate records, track account status, gather feedback, and capture opportunities for account growth.

Key soft skills for a B2B Account Manager at Sanction Scanner include strong communication and interpersonal skills, excellent organizational abilities, and a proactive approach to client issues. Being self-motivated and results-oriented is also crucial for success in this role.

When managing multiple B2B accounts, I prioritize tasks by assessing the urgency and importance of each requirement. I often use a priority matrix to differentiate what needs immediate attention versus what can be scheduled for later, ensuring that I meet client needs efficiently.

In a previous role, I faced a challenging interaction with a client who was unhappy with service delivery. I listened actively to their concerns, empathized, and took ownership of the situation. I collaborated with my team to address the issues and ultimately restored the client’s trust, which translated into positive feedback and a strengthened relationship.

I utilize a consultative approach for upselling and cross-selling, understanding the client’s business needs and pain points first. This allows me to identify and suggest solutions that genuinely add value to them. I also maintain a strong relationship so clients feel comfortable discussing evolving needs.

I address resistance to change by fostering open communication. I make it a point to understand the client's concerns and provide them with detailed insights about the benefits of the new solutions. Showing tangible results from case studies or existing clients can also help ease their concerns.

Ensuring client satisfaction involves regular check-ins and actively seeking feedback on our services. I also keep clients informed and involved in any updates or changes, and I make sure to follow through on commitments to foster trust and reliability.

I prioritize metrics like client retention rates, customer satisfaction scores, and upsell/cross-sell success rates. Additionally, I pay attention to communication frequency and issue resolution timelines to gauge account health and customer engagement.

I stay informed about changes in the B2B software industry by subscribing to relevant industry publications, participating in webinars, and networking with peers through professional groups. Continuous learning helps me adapt strategies and stay ahead of trends.

Teamwork is crucial in my approach to account management. Collaborating with teams such as sales, product, and customer success ensures that we align on our client’s expectations and deliver cohesive solutions, leveraging diverse expertise for enhanced service.

My communication style is attentive and responsive. I focus on active listening to understand client needs and concerns and aim to articulate solutions clearly and effectively. I also adapt my communication to fit the client’s preferred style, whether that be formal or informal.

The most challenging aspect is balancing client expectations with operational limitations. It’s essential to manage clients’ needs proactively while aligning them with our capabilities. Clear communication and setting realistic timelines help mitigate potential frustrations.