Technical Account Manager - Latam

A Technical Account Manager at dLocal is responsible for managing the technical relationship with customers, especially during the onboarding process. You will provide essential support and expertise to ensure customers have the right solutions tailored to their needs while collaborating with internal teams to maximize satisfaction and revenue.

To qualify for the Technical Account Manager position at dLocal, candidates should have a bachelor's degree in Engineering or Computer Science, along with at least three years of experience in similar roles. You should be comfortable working with APIs, have knowledge of SQL, and possess excellent customer-focused problem-solving and analytical skills.

After applying for the Technical Account Manager position at dLocal, the Talent Acquisition team will review your CV and keep you informed at each stage of the application process. You can expect timely communication and updates on your application status.

Yes, at dLocal, the Technical Account Manager role offers a flexible, remote-first work culture. This means you can work from virtually anywhere while collaborating with a global team of professionals.

The team culture at dLocal is dynamic and inclusive, where over 900 teammates from 25+ nationalities come together to solve challenges and drive customer success. Collaboration, innovation, and a commitment to customer satisfaction are at the heart of everything we do.

As a Technical Account Manager at dLocal, you'll be part of a rapidly growing company that values employee development. Opportunities for learning, travel, and career advancement are abundant, making it an ideal place to build your career and impact the payments industry.

dLocal looks for candidates who possess strong technical and analytical skills, along with excellent communication and interpersonal abilities. A deep understanding of customer needs and a passion for client success are crucial, as is the capability to manage projects effectively.

To manage customer relationships effectively at dLocal, I would prioritize clear communication and regular check-ins to ensure alignment on expectations and deliverables, building trust and rapport while addressing their technical needs.

During the onboarding process, I would start by assessing the customer’s specific technical requirements. I would then collaborate with our product and engineering teams to ensure a smooth integration, providing guidance and support throughout the process to enhance customer satisfaction.

In a previous role, a customer raised concerns about API integration challenges. I took immediate ownership of the issue, gathered detailed information, coordinated with our engineering team for a timely resolution, and kept the customer updated, which ultimately led to improved client trust.

I prioritize customer accounts based on urgency and the impact on their business goals. I regularly assess timelines and deliverables, utilizing organizational tools to keep track of ongoing projects while reallocating resources as necessary to meet critical deadlines.

Communication is vital for a Technical Account Manager. It facilitates a clear understanding of customer needs, keeps all stakeholders informed, and helps prevent misunderstandings or issues. It also fosters stronger relationships and cements the trust necessary for long-term partnerships.

In my previous roles, I utilized SQL to analyze customer data, generate reports, and troubleshoot integration problems, enabling me to provide targeted solutions that align with their business objectives and improve overall customer experience.

I begin by asking open-ended questions to encourage customers to share their needs in detail. I follow up with specific inquiries to clarify any complexities, ensuring that I fully understand their requirements before proposing tailored solutions.

I once identified additional service offerings that could enhance a customer’s operations. By discussing their goals and showing how these solutions could benefit them, I successfully expanded our relationship, leading to increased revenue and customer satisfaction.

To ensure customer satisfaction, I would proactively engage with clients, address issues promptly, gather feedback regularly, and use it to inform service improvements. Additionally, working with teams to customize solutions specific to their needs is crucial.

I stay updated by subscribing to industry journals, participating in webinars, engaging in relevant online communities, and networking with other professionals in the payments space, ensuring I am informed about the latest trends and technological advances.