Client Success Manager, French Speaker (Remote)

As a Client Success Manager at Learnlight, you'll be responsible for developing strong relationships with clients, serving as their primary contact throughout various programs. This includes leading client onboarding, product training, managing escalations, and ensuring that data and reports are accurately maintained in the systems. Your role is pivotal in fostering customer satisfaction and advocating for clients' needs.

To thrive as a Client Success Manager at Learnlight, advanced proficiency in both French and English is essential. You should possess strong communication skills, the ability to adapt to various client profiles, and proficiency in technology such as Microsoft Office 365 and Dynamics. Previous experience in client management or a related field will significantly enhance your application.

Absolutely! The Client Success Manager role at Learnlight is designed to be remote. You can enjoy the flexibility of working from home while still engaging with your clients and colleagues effectively through various collaboration tools. Learnlight also emphasizes a balanced work-life culture, giving you time to recharge.

Learnlight is committed to your professional development. As a Client Success Manager, you'll have access to various learning and development opportunities, including language courses, masterclasses, and coaching sessions. This culture of continuous improvement ensures you're always equipped with the skills needed to excel in your role.

At Learnlight, client success is quantified through key performance indicators (KPIs) such as attendance rates, completion statistics, and satisfaction surveys. As a Client Success Manager, you'll be instrumental in tracking these metrics and reporting them to ensure clients achieve their objectives during and after their programs.

As a Client Success Manager at Learnlight, you'll have multiple pathways for growth. By identifying new product development opportunities and potential upsells, you can significantly elevate your role. Additionally, your contributions may lead to leadership prospects or specialized roles within the client success or sales teams.

Learnlight serves a diverse global clientele, including over 1,500 companies and numerous international institutions. As a Client Success Manager, you'll engage with a variety of clients across different sectors, ensuring a dynamic and enriching work environment where no two days are the same.

When answering this question, focus on specific client management experiences that showcase your ability to build trust and your proactive problem-solving nature. Provide examples where you successfully onboarded clients, addressed their challenges, and implemented lasting strategies for their success.

Discuss your approach to communication, emphasizing empathy and active listening. Offer a scenario where you effectively diffused a challenging situation by understanding the client's perspective and delivering a resolution that addressed their concerns.

In your response, highlight specific tools or methods you've used, such as surveys, follow-up meetings, or data analysis to assess client satisfaction. Share examples of how you utilized these insights to enhance client relationships.

Illustrate your organizational skills by describing a system you use for prioritization. Highlight how you balance urgent requests with proactive client development and routine follow-ups to ensure each client feels valued.

Describe a structured onboarding process you've implemented in the past, including goal-setting discussions, product walkthroughs, and initial performance tracking. Emphasize the importance of setting clear expectations from the start.

Share key metrics you've tracked, such as program engagement, completion rates, and feedback scores. Explain how you present these metrics to clients to illustrate success and identify areas for improvement.

Provide a detailed example of a client escalation you've faced, outlining the situation, your response, and the resolution achieved. Emphasize the importance of timely communication and problem-solving in preserving the client relationship.

Reflect on your understanding of the role, stating that effective communication and empathy are crucial for understanding client needs. Share a personal experience where these skills led to a positive outcome.

Discuss your familiarity with CRM platforms, particularly Microsoft Dynamics, emphasizing how you've used these systems to track client interactions, manage data, and generate reports that inform your strategies and client engagements.

Express your enthusiasm for the EdTech industry and the opportunity to help clients grow through learning. Convey how Learnlight’s mission aligns with your values and how you envision making a positive impact in this role.