Client Success Manager, English Speaker (Monterrey)

Be Part of Our Mission Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.

Your Career Opportunity

In this exciting new career opportunity, you’ll be reporting to the Team Leader in Client Success Management, LATAM on full-time hours and working from home remotely.

As a Client Success Manager, you’ll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs. You will:

· Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars.

· Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements.

· Serve as the primary contact for client escalations from the Learner Success Managment (LSM) team, handling complaints with appropriate solutions within SLA timelines.

· Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.

· Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely.

· Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development.

What You'll Offer

· Advanced proficiency in both Spanish and English languages

· Exceptional ability to communicate (internally and externally) and foster positive business relations

· Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations

· Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)

· Working proficiency in Microsoft Office 365 (Excel)

What We Offer

. We offer direct hiring with the company under a formal payroll system, including superior benefits such as 15 days of vacation and 22 days of holiday bonus.

· Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.

· Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.

· Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.

· Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. · Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures.

· Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).

· Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments.

Ready to Join Us?

Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/