Job details

Patient Hospitality Ambassador - Must Speak Arabic

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:
The role of the Patient Ambassador is to offer white glove customer service while also displaying an enthusiastic and professional personality. This position will service the needs of the international community predominantly from Middle Eastern countries visiting Mayo Clinic and be dedicated to patient care, taking care of everything from the ordinary to the extraordinary. You will assist our clientele via face-to-face interaction, email and phone providing prompt, courteous and customer-oriented services to patients and families. You will accompany patients & their visitors to and from the airport in a Circles partner vehicle with an assigned driver. You will make recommendations and offer suggestions, as well as fulfill patient and family requests to satisfy their needs.
*This position requires exemplary hospitality skills, knowledge of the local area, and the ability to work a flexible schedule which may include some weekend and evening hours.*

**This role is 100% on-site and only applicants who currently reside within commuting distance to Rochester, Minnesota will be considered as we are not currently offering any sponsorship or relocation packages at this time.

You must be fluent in Modern Standard Arabic, as well as English

Compensation for this role is $22.00 per hour and is non-negotiable.

This is a FULL TIME POSITION

Job Responsibilities:

You must have a true passion for helping people through the services we provide, and making a positive difference in the lives of the people you interact with day to day. You will perform such services as:

Providing uncompromising service to patients and guests by arranging personal and convenience services.
Perform general information research on products or services.
Responding to international patients and their guest’s requests for visitor information, special arrangements or services and planning or identifying proper providers to assist.
Respond to special requests from patients and their guests with unique needs and follow up to promote satisfaction.
Answer, record and process all calls, messages, requests, questions and concerns.
Contact appropriate individuals or client departments as necessary to resolve calls, requests or problems.
Triaging any clinical or health related requests to appropriate client liaison assigned.
Arrival airport greetings at baggage claim area and airport drop-off of patients and guests. Driving is not required, you will be accompanying patients and visitors in a Circles sourced partner vehicle with an assigned driver.
Perform administrative and recordkeeping tasks associated with international concierge functions.
Project an approachable and professional image at all times.
Promote meaningful relationships through engaging and informed conversations with patients and guests via face to face interaction, phone and email.
Respond to patient and guest requests in a professional, courteous and timely manner, without exception.
Collaborate on new ideas and initiatives with team members and your Lead Concierge.
Maintain a clean and organized working environment.
Able to adapt to schedule changes as needed to ensure appropriate staffing.
Consistently provide best in class customer service in a fast paced, structured environment.
Adhere to all Circles fulfillment policies and procedures in delivering an exceptional customer experience

HS Diploma required, Bachelor’s degree preferred.
3+ years of customer service experience, prior front desk, concierge or other hospitality experience is preferred; experience in healthcare is also strongly preferred
Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word, Internet searching and typing.
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment.
Active listening.
Desire for continuous learning.
Must be able to read, write and speak in fluent Modern Standard Arabic and English.
Sensitive to ethnically diverse patients and understanding diverse cultural norms.
Must have knowledge of cultural backgrounds of patients arriving from the Middle East.

Medical, dental, vision insurance starting the first day of the month after hire
Long term and short-term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Up to 15 days of PTO your first year
Paid holidays
One paid day off per year to volunteer
Access to discount programs
Four-week paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program
Access to Employee Resource Groups that provide ongoing learning and mentorship opportunities

Average salary estimate

$45760 / YEARLY (est.)

min

max

$45760K

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What You Should Know About Patient Hospitality Ambassador - Must Speak Arabic, Circles

Are you passionate about providing exceptional service and making a tangible difference in people's lives? Circles is excited to invite applications for the role of Patient Hospitality Ambassador. In this position, you'll play an essential role in delivering white glove customer service to the international community, especially those from Middle Eastern countries visiting the Mayo Clinic. Your day-to-day duties will involve face-to-face interactions, as well as communication through phone and email, ensuring that each patient and their families feel welcomed and cared for. This is a fantastic opportunity for someone who is fluent in Modern Standard Arabic and English and has a strong background in customer service, particularly in concierge or hospitality settings. With responsibilities ranging from greeting patients at the airport to fulfilling special requests, you'll have the chance to showcase your exemplary hospitality skills while also immersing yourself in a culturally diverse environment. Circles is known for its inclusive culture, allowing employees to thrive both personally and professionally. With full-time hours, the role is perfect for those who enjoy a flexible schedule and want to contribute to a team that prioritizes the wellbeing of its clients. In return, you’ll receive a competitive hourly wage, a comprehensive benefits package, and the opportunity to help enhance the patient experience every day. Join us at Circles, where your role as a Patient Hospitality Ambassador will truly make a difference!

Frequently Asked Questions (FAQs) for Patient Hospitality Ambassador - Must Speak Arabic Role at Circles

What is the role of a Patient Hospitality Ambassador at Circles?

As a Patient Hospitality Ambassador at Circles, your main role is to offer exceptional service to international patients, predominantly those from Middle Eastern countries visiting the Mayo Clinic. You will be responsible for greeting patients at the airport, responding to their requests via phone and email, and ensuring their comfort throughout their stay. This position requires fluency in Modern Standard Arabic and English, as well as strong customer service skills.