Customer Service Enrollment Representative

About PayZen

PayZen is an exciting startup providing the Operating System for Healthcare Affordability, backed by the world’s leading investors. Our innovative platform seamlessly solves the challenges associated with medical bills, empowering patients with interest-free, no-fee payment plans to pay over time.

The Role

At PayZen, growth and innovation are at the core of expanding our mission to make healthcare affordable. We are looking for a new plan enrollment representative who thrives on driving results, building relationships, and delivering value to both patients and providers. You'll excel in this role if you’re goal-driven, resourceful, and proactive. Your responsibilities will include a mix of outbound outreach, inbound engagement, and collaboration with cross-functional teams to communicate PayZen’s value proposition effectively. Success at PayZen requires multitasking, strong communication skills, and a solutions-oriented approach to meeting customer and provider needs.

• Drive new enrollments by presenting tailored payment plan solutions to providers and assisting patients in understanding their options.
• Proactively identify new opportunities, follow up on leads, and work to exceed growth targets.
• Build and maintain strong relationships with providers and patients, highlighting the benefits of PayZen’s platform.
• Educate providers and their teams on PayZen’s offerings, influencing decision-makers to adopt our platform.
• Act as a trusted partner to providers, addressing questions and resolving issues promptly.
• Collaborate with internal teams to continuously improve the enrollment process and customer experience.
• Provide valuable feedback to refine messaging, tools, and strategy, ensuring alignment with customer needs.

• Minimum 3 years of experience in origination and enrollment, preferably in a healthcare, FinTech, or SaaS environment.
• Passion for helping patients and solving healthcare affordability challenges.
• A strong new payment plan origination orientation with a proven track record of meeting or exceeding enrollment goals.
• Represent PayZen’s mission and values, creating a positive and professional impression in every interaction.
• Exceptional interpersonal and communication skills, with the ability to influence and educate stakeholders.
• Strong organizational skills, with the ability to manage a pipeline, prioritize tasks, and deliver results.
• Experience working remotely and adapting to changing tools, processes, and schedules.
• A proactive mindset, with the ability to work independently and identify opportunities for improvement.

• An opportunity to positively impact the lives of thousands of patients by driving access to affordable healthcare.
• A flexible lifestyle that supports work-life balance.
• The chance to join a high-growth company at an early stage and contribute directly to its success.
• Highly skilled teammates committed to collaboration and personal growth.
• A supportive, mission-driven culture where every voice matters.
• Competitive pay, employer-paid healthcare, and stock options.

Join us at PayZen, and be part of a team that is revolutionizing medical payments and making a lasting difference in healthcare affordability!