Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

As a Front Desk Agent at the Residence Inn, you will maintain a warm and welcoming demeanor while checking guests in and out, handling payments, and answering inquiries. You’ll also resolve guest issues effectively to enhance their experience, ensuring they feel valued and satisfied during their stay.

While hotel experience is a plus, it is not required to be a Front Desk Agent at Residence Inn. Customer service experience, reliability, attention to detail, and a self-motivated attitude are essential qualifications for this role.

The pay for a Front Desk Agent at Residence Inn ranges from $16 to $18 per hour, depending on experience and other factors. Additionally, there are various incentives and bonuses available for employees.

Employees at Residence Inn enjoy a range of benefits, including health and dental insurance, paid time off, 401K matching, and discounts on hotel rooms. There are also referral and retention bonuses, along with an annual review program.

Yes, extensive training is provided for Front Desk Agents at the Residence Inn. This includes onboarding and opportunities for cross-training and personal development to help you excel in your role.

Absolutely! The Residence Inn offers part-time opportunities for Front Desk Agents, making it a great fit for individuals looking for flexible employment in the hospitality sector.

Front Desk Agents at the Residence Inn typically work part-time shifts, with a requirement for weekend availability. The standard shift hours are from 3 PM to 11 PM, creating a balanced work environment for those pursuing a career in hospitality.

When faced with a difficult guest situation, it's important to remain calm and empathetic. Listen to the guest's concerns, express understanding, and assure them that you will do your best to resolve their issue. Be sure to follow any relevant procedures and keep the guest informed throughout the resolution process.

Essential customer service skills for a Front Desk Agent include effective communication, active listening, a positive attitude, and problem-solving abilities. You should be able to engage with guests warmly and professionally while addressing their needs and inquiries efficiently.

In answering this question, describe a specific scenario where you provided exceptional service to a guest. Highlight the actions you took, such as personalizing their experience or resolving an issue quickly, and the positive outcome for the guest.

Share your passion for the hospitality industry and your admiration for the Residence Inn's commitment to guest satisfaction. You might mention the opportunities for growth and development, as well as the positive environment established at the hotel.

During a busy shift, prioritize tasks by assessing urgency and guest needs. Keep track of any check-ins and check-outs, respond to guest inquiries promptly, and ensure that all transactions are handled swiftly and accurately to maintain a smooth operation.

To build rapport with guests, I focus on maintaining a friendly and approachable demeanor, using their names when addressing them, asking about their stay, and providing thoughtful recommendations for local attractions or services. Personal connections create memorable experiences.

In this situation, reassure the guest and apologize for the inconvenience. Offer to find out the estimated time for the room to be ready and suggest comfortable waiting options, such as the lobby or dining area. Effective communication is key.

Having researched the hotel, mention key services such as complimentary breakfast, fitness facilities, and shuttle services. Highlight how these services contribute to enhancing the guest experience and the hotel's commitment to creating a comfortable stay.

I am motivated to provide excellent customer service because I genuinely enjoy helping people and making their experiences memorable. Whether it's through a warm welcome or efficient service, knowing that I can positively impact a guest's stay keeps me engaged and passionate about my work.

When confronted with a challenging situation, such as a sudden influx of guests, I adapted by focusing on efficient task prioritization and seeking support from colleagues. I kept communication open with both guests and team members, ensuring everything ran as smoothly as possible.