Icelandic Speaking Customer Service - Global Video Sharing Platform - Athens, GR

The House of Mercier is excited to offer a unique opportunity for an Icelandic Speaking Customer Service Representative to join a globally renowned video sharing platform in Athens, Greece. In this vital role, you will be the voice of support for our Icelandic-speaking users, assisting them with account inquiries, troubleshooting issues, and promoting a positive user experience. Your passion for online media and commitment to customer service will greatly enhance our community. Join us in making a difference in the digital space!

Responsibilities

• Provide exceptional customer support to Icelandic-speaking users through various channels, including phone, email, and chat.
• Assist customers with account management, video uploads, privacy settings, and technical troubleshooting.
• Document customer interactions accurately, maintaining detailed records and ensuring follow-up on outstanding issues.
• Collaborate with internal teams to resolve complex inquiries and escalate issues as necessary.
• Stay updated on platform features, policies, and industry trends to provide helpful and informed support.
• Achieve performance targets related to customer satisfaction, response times, and resolution efficiency.
• Engage in ongoing training and team meetings to improve service skills and knowledge.

• Fluency in Icelandic and English, both written and spoken.
• Previous experience in customer service is preferred, especially in digital media or tech support.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with online platforms or video-sharing services is a plus.
• Detail-oriented with strong organizational abilities.
• Ability to work effectively in a remote or hybrid environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....