Program Manager

A Program Manager at Daniels Health plays a vital role in building client relationships, executing tailored account strategies, and ensuring that our healthcare solutions meet the needs of our clients. The position involves a mix of fieldwork and office collaboration, focusing on safety, sustainability, and compliance.

Candidates for the Program Manager position at Daniels Health typically need experience in account management—preferably within the healthcare sector. Strong relationship-building skills, a customer service mindset, and familiarity with CRM systems like Salesforce.com are beneficial.

The Program Manager at Daniels Health enjoys a dynamic work environment that balances field engagement and office collaboration. You won’t be confined to a desk; instead, you’ll spend time with clients, educating them and conducting audits in top healthcare facilities.

At Daniels Health, a Program Manager supports client success by becoming their advocate, analyzing performance metrics, and holding ongoing meetings to share best practices. They ensure the company meets its service metrics to provide maximum safety and compliance.

On-site, a Program Manager at Daniels Health will educate clinical staff on safety and compliance practices, conduct audits, and oversee the implementation of clinical waste solutions, ensuring they match the client’s operational needs.

While it’s strongly preferred, candidates applying for the Program Manager role at Daniels Health should ideally have some background in healthcare account management to better understand the industry and its dynamics.

Daniels Health appreciates a Program Manager who is proactive, customer-oriented, and equipped with strong problem-solving skills. The ideal candidate will resonate with our mission and uphold our commitment to exceptional customer service.

When responding, highlight your previous roles, offering specific examples of how you managed client accounts, dealt with challenges, and achieved outcomes that positively impacted customer satisfaction.

Discuss your strategies for relationship management, including active listening, regular communication, and personalizing your service approach to meet specific client needs.

Explain your process for gathering information, which may include conducting preliminary meetings, reviewing existing data, and being observant during client interactions to tailor solutions.

Discuss your method for educating clients, which might include preparing informative presentations, offering hands-on demonstrations, and following up to answer any questions they may have post-training.

Share a specific example, focusing on your conflict resolution skills, empathy, and the strategies you used to turn a potentially negative situation into a positive outcome.

Share the tools and techniques you use for organization, such as using a CRM system, prioritizing tasks, and setting reminders for important follow-ups.

Identify a key metric such as client retention rates or customer satisfaction scores, explaining why it’s significant and how you’ve monitored and influenced it in your previous roles.

Describe your approach to handling client objections, focusing on active listening, open communication, and providing data or examples that support your recommendations.

Discuss your familiarity with CRM systems, particularly Salesforce.com, and emphasize how you’ve used these tools to enhance customer relationship management and track interactions.

Tailor your response to reflect your alignment with the company’s mission, your interest in healthcare solutions, and your passion for building relationships while making a positive impact.