Program Manager - Site Management

Location: Los Angeles County

Salary: $78,624.00 - $98,330.37 annually / exempt

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Position Summary

Brilliant Corners is seeking a dynamic and highly organized Program Manager to lead the operations and oversight of our Master Leased Sites Program. This position plays a critical role in ensuring that interim housing (IH) and enriched residential care (ERC) facilities are well-maintained, in compliance with legal and contractual obligations, and provide safe, high-quality environments for vulnerable populations. The Program Manager will be responsible for managing contract and asset-related functions, liaising with property management, and providing critical support to operators in partnership with LA County Department of Health Services (DHS).

This role requires a forward-thinking individual with the ability to manage multiple complex workflows, establish collaborative relationships with landlords, operators, and funders, and troubleshoot issues related to site management. The Program Manager will be instrumental in maintaining strong communication between Brilliant Corners and site operators, ensuring that maintenance, upkeep, and tenant services meet the standards expected by funders and stakeholders. The ideal candidate is someone who is solution-oriented, detail-focused, and committed to providing stable and supportive housing for individuals in need.

Position Responsibilities

Contract Management:

• Manage rental agreements and deposits for all Master Leased Sites.
• Track and negotiate major work orders and coordinate with property
  owners for repairs.
• Ensure all contractual terms are met, including notices, insurance
  requirements, and other legal obligations.
• Facilitate yearly rent increases and conduct annual inspections to ensure
  continued compliance with lease agreements.

Asset Management:

• Conduct quarterly site walkthroughs to assess the condition and upkeep
  of the facilities.
• Manage the Maintenance Request Workflow to efficiently track repairs
  and oversee asset management.
• Coordinate with landlords and property owners for larger structural or
  system repairs, ensuring ongoing functionality of critical infrastructure
  (e.g., plumbing, electrical, HVAC).

Property Management:

• Verify the habitability of sites, ensuring compliance with all health and
  safety standards.
• Manage the turnover of sites, coordinating with operators to ensure the
  smooth transition between tenants.

• Ensure that emergency systems, such as fire protection and backup
  power, are maintained and tested regularly.

Service Provider Management (in partnership with LA County DHS):

• Provide support to LA County DHS by coordinating with operators to
  ensure that maintenance and day-to-day client services are being fulfilled as
  required.
• Assist DHS in monitoring operator performance, ensuring that property
  management functions are being carried out effectively.
• Work with operators and DHS to implement corrective action plans
  where necessary, addressing any gaps in service or maintenance.
• Facilitate communication between funders, operators, and property
  owners to ensure that sites remain compliant, and residents’ needs are met.

Issue Resolution & Capacity Building:

• Identify and address gaps in operator capacity, particularly around property management functions, including staffing or funding challenges.
• Collaborate with Brilliant Corners leadership and external partners to develop long-term solutions for improving site management.
• Develop and implement streamlined workflows to ease the burden of maintenance management, reducing operational inefficiencies and improving service delivery.

Qualifications:

• Minimum of 3 years of experience in property management, asset management, or program management, ideally within the housing or nonprofit sector.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Excellent leadership, problem-solving, and communication skills, with the ability to collaborate effectively across diverse teams.

Preferred Skills:

• Strong understanding of contract management, property management, and asset oversight in the context of affordable or supportive housing.
• Experience working with vulnerable populations, including individuals experiencing homelessness or individuals with disabilities.
• Familiarity with local housing policies, landlord-tenant regulations, and social service program requirements.
• Experience working in collaboration with government agencies or funders, particularly LA County DHS or similar organizations.

Qualifications Professional Experience
▪ 5+ years’ experience in a general construction/real estate/property management

Knowledge, Skills and Ability

• Property Management / Construction Management Degree preferred but not required
• Commercial construction experience required
• Five (5) years’ experience in multi-family housing, health care, low income housing complexes, residential and commercial construction projects
• Seven (7) years’ experience as a PM
• Strong understanding of commercial construction quality control (ability to conduct on-site inspections)

• Demonstrated ability to manage large construction budgets and understanding of schedule of values
• DocuSign experience preferred but not required
• Salesforce/CRM software and/or database experience preferred but not required
• Intermediate-level familiarity with Microsoft Office
• Comfortable with both email, instant messaging & telephone communication
• Project management software experience required
• Ability to review and understand drawings and specifications.
• Ability to supervise and monitor, multiple million-dollar projects concurrently
• Knowledge and understanding of State of California Public Works Law
• Knowledge and understanding of County of Los Angeles Local Targeted Workforce Hire Initiative
• Knowledge of building codes and regulations
• Be a proactive rather than reactive
• Knowledge, understanding and experience with prevailing wage and certified payroll
• Ability to read plans/drawings and specifications
• Ability to work well with others
• Identify and solve problem
• Familiar with general legal precedence as it relates to contract agreements and its contents, budget requirements, schedule compliance, weather delays, insurance coverages, arbitration process, change order requirements, delays, qualifications, exclusions and contents of the specifications and drawings
• Clean driving record and vehicle capable of driving throughout LA County to various project sites when required
• Ability to work well in both the field and professional office setting

Core Competencies

• Comfortable Dealing with Ambiguity
• Excels with Process Management
• Displays Interpersonal Savvy
• Strong Functional/Technical Skills Mindset of an Ideal Candidate
• You’re mission driven. You believe in Brilliant Corners mission and see your work to drive our mission and to do good.
• You sweat the small stuff. Thoroughness in accomplishing tasks for concern in all area’s involved, no matter how small.
• You’re obsessed with organization. You can handle your responsibilities and you instinctively discern between what’s important and what’s urgent. You
  can be counted on to get things done on time, with excellent quality.
• You’re a lifelong learner, You have a growth mindset and an innate curiosity about the world. You're constantly pushing to find more by way of new challenges, ideas, and experiences.
• You like people and they like you. You find great satisfaction in your work and are not hesitant to reach out to external partners or internal staff and treat them like partners.

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registrations 

A valid, clean CA driver’s license and a personal insured vehicle are required. 

Travel Requirements 

This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required. 

Physical Requirements 

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. 

Salary range for this position is $78,624.00 - $98,330.37 annually. This position is being offered at $78,624.00 - $82,400 annually. 

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources