The Part-Time Retail Ambassador at Rothy's embodies the brand's culture, ensuring customers receive exceptional service at every touch point. This includes interacting directly with shoppers in the Nolita store and offering insights about our products. You’ll also support daily operations and cultivate loyalty by connecting customers with our sustainable mission.

To apply for the Part-Time Retail Ambassador position at Rothy's, you should have at least 2 years of retail or hospitality experience. Excellent people skills and a passion for our sustainable brand are essential. You must also be available to work evenings, weekends, and holidays for a minimum of 16 hours a week.

Rothy's demonstrates its commitment to sustainability by transforming over 200 million single-use plastic bottles and marine plastics into stylish, high-quality shoes and bags. Our production process involves 3D knitting technology and handcrafted assembly, aiming for zero waste while ensuring comfort and style.

During the interview process for a Retail Ambassador position at Rothy's, you can expect discussions focused on your retail experience, customer service skills, and passion for sustainable practices. Interviews may include situational questions to assess your ability to problem-solve and connect with customers, reflecting our brand's values.

As a Part-Time Retail Ambassador at Rothy's, you will enjoy a range of benefits, including wellness and commuter programs, Paid Time Off, and well-being time. Additionally, you’ll benefit from an employee discount program that allows you to enjoy our sustainable products at a reduced price.

A typical day for a Part-Time Retail Ambassador at Rothy's involves providing outstanding customer service in our Nolita store, assisting customers with their needs, maintaining store aesthetics, and collaborating with the management team to meet sales goals. You’ll be an important part of our community-focused environment!

Rothy's emphasizes customer service in the Retail Ambassador role by ensuring each team member is trained as an expert in product knowledge and customer interaction. Every ambassador is encouraged to connect deeply with customers, creating memorable shopping experiences and advocating for our brand values.

To handle a difficult customer, first listen actively to understand their concerns. Show empathy and assure them you are there to help resolve the issue. Provide clear solutions or alternatives, remaining calm and professional throughout the interaction to showcase excellent customer service.

Express your passion for sustainability and how Rothy's commitment to eco-friendly practices resonates with your personal values. Highlight your enthusiasm for providing exceptional customer experiences and how you admire Rothy's innovative approach to fashion and retail.

Rothy's customer service is unique due to its focus on creating genuine connections with customers, emphasizing relationships over transactions. The staff’s expertise in product knowledge and dedication to exceeding customer expectations set Rothy's apart in the retail landscape.

Share an experience where you proactively addressed a customer's needs, perhaps by suggesting additional products that suited their style or resolving an issue without prompting. Explain how this action improved the customer's experience and solidified their loyalty.

Staying motivated in busy periods involves maintaining a positive attitude and focusing on delivering exceptional customer experiences. Setting personal goals, collaborating with team members, and reminding yourself of the importance of your role can also help maintain motivation.

To keep the store organized, develop a regular routine for restocking and tidying merchandise. Pay detailed attention to displays, ensuring the store aligning with Rothy's brand aesthetic. Regularly check for any items out of place and engage with customers to boost the store's lively atmosphere.

You can ensure in-depth knowledge of Rothy's products by actively engaging in training sessions, reading brand materials, and actively trying the products yourself. Connect with fellow team members to learn tips and insights about customer favorites and bestsellers as well.

Teamwork is vital in the Retail Ambassador position at Rothy's. Effective collaboration fosters a supportive environment where team members can share knowledge, work together to achieve sales goals, and contribute positively to customer experiences, ultimately enhancing the in-store atmosphere.

Reacting to negative feedback involves a calm and constructive approach. Thank the customer for their feedback and express understanding of their concerns. Look for ways to resolve their issue promptly, ensuring they feel valued, and communicate any necessary follow-ups to maintain trust.

Creating a welcoming environment is crucial as it directly impacts customer perception and their likelihood to return. A warm atmosphere fosters trust, encourages shopping, and enhances overall satisfaction. It reflects Rothy's commitment to exceptional customer service and values.