Talent Success Manager - Internal

At Pearl Talent, a Talent Success Manager plays a crucial role in bridging the gap between candidates and clients. They focus on enhancing candidate engagement through skill development resources while ensuring clients receive tailored solutions to meet their needs. This position involves community management, relationship building, and operational excellence to drive overall success for both candidates and clients.

To apply for the Talent Success Manager role at Pearl Talent, candidates should ideally have 2-3 years of experience in client success, account management, or talent development. Strong analytical and project management skills, along with exceptional communication abilities, are essential. Familiarity with recruitment, coaching, or e-learning platforms would also be advantageous.

Yes, the Talent Success Manager position at Pearl Talent is fully remote, allowing you to work from anywhere in the Philippines. This arrangement offers you the flexibility to create a work-life balance that suits your needs while pursuing a fulfilling career.

The recruitment process for the Talent Success Manager position at Pearl Talent includes several steps: application, screening, skills assessment, top-grading interview, final interview, job offer, and onboarding. Each stage is designed to ensure the right fit for both the candidate and the company.

The salary for a Talent Success Manager at Pearl Talent can go up to PHP 75,000 per month, depending on experience and skills. This competitive salary reflects our commitment to attracting talented individuals who will contribute to our mission.

At Pearl Talent, a Talent Success Manager has numerous growth opportunities. The role offers direct mentorship from industry experts, access to professional development resources, and a supportive environment that fosters continuous learning and career progress. You will also engage with global professionals, broadening your network and insights.

In the first week, a new Talent Success Manager at Pearl Talent will familiarize themselves with company tools, conduct research on up-skilling trends, develop outlines for candidate learning resources, introduce themselves to the candidate community, and collaborate with recruitment and client success teams to align goals and processes.

When developing up-skilling strategies, start by assessing the current skills and needs of the candidates. Conduct market research to identify in-demand skills. Then, design tailored resources such as online courses or workshops while ensuring that these materials are scalable and accessible to all candidates.

In managing client relationships, effective communication is key. I focus on proactively understanding their challenges and goals, maintaining regular check-ins, and offering tailored solutions that align with their needs. For example, I once helped a client refine their hiring process, which resulted in improved candidate satisfaction and successful placements.

Community engagement is vital as it fosters a supportive network for candidates, encouraging collaboration and feedback that improve learning experiences. A Talent Success Manager should facilitate discussions, organize events, and create platforms for candidates to share their experiences and insights.

If a client is dissatisfied, it's important to address the issue quickly and empathetically. I would arrange a meeting to understand their concerns fully, explore potential solutions or adjustments, and closely monitor the new candidate's progress to ensure we meet the client's expectations moving forward.

An effective Talent Success Manager should leverage various tools for communication, project management, and engagement tracking. Tools like Google Workspace for collaboration, Slack for communication, and CRMs like ClickUp for managing client relationships can streamline workflows and enhance productivity.

My experience in talent development primarily revolves around identifying skill gaps and designing training programs that meet those needs. I have coached individuals by providing constructive feedback, personalized training plans, and continuous support throughout their development journey. Each success story motivates me to innovate further.

Measuring the success of my programs involves setting clear metrics from the outset. I track candidate engagement levels, satisfaction surveys, and completion rates of learning modules. Additionally, I incorporate client feedback to refine and enhance the programs continually.

I stay updated by following thought leaders in the recruitment space, attending webinars and conferences, and participating in professional groups on social media. Subscribing to industry publications and following relevant blogs also helps me keep my knowledge fresh and current.

My approach to conflict resolution is rooted in active listening and empathy. I ensure all parties feel heard and understood, then collaboratively work towards a resolution that fits everyone’s needs. Establishing trust and maintaining open lines of communication are key factors in resolving conflicts effectively.

I am drawn to Pearl Talent because of its commitment to fostering talent and building strong client relationships. The opportunity to develop innovative up-skilling programs and engage with a diverse candidate community excites me. I believe my skills align perfectly with your mission, and I am eager to contribute to your success.