Japanese speaking Technical support for big car brand - Remote in Greece

Patrique Mercier Recruitment Nordic is pleased to announce an exciting opportunity for a Japanese Speaking Technical Support Specialist for a renowned car brand, offering a remote work opportunity from Greece. In this role, you will provide top-tier technical assistance to Japanese-speaking customers, addressing various inquiries and issues related to the brand's automotive products and services. Your technical expertise and customer service skills will be key in ensuring client satisfaction and promoting brand loyalty. If you are passionate about cars and enjoy helping others, we would love to hear from you!

Responsibilities

• Provide high-quality technical support to Japanese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical inquiries related to the car brand’s products.
• Assist customers with clear explanations and guidance on the use and features of their vehicles.
• Document all interactions and solutions accurately in the support database.
• Collaborate with team members to enhance service quality and address recurring issues.
• Gather feedback from customers to improve support processes and overall satisfaction.

• EU Passport or ID card is required.
• Fluency in Japanese (both spoken and written) is essential, along with a good command of English.
• Previous experience in technical support or a customer service role is preferred.
• Strong technical knowledge related to automotive products is a significant advantage.
• Excellent analytical and problem-solving skills.
• A focus on customer service and a willingness to assist clients effectively.
• Able to work independently in a remote environment while maintaining motivation.
• Familiarity with customer support software or CRM tools is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )