Customer Service and Sales Retention - Pittsburgh, PA

At Universal Energy Solutions, the Customer Service and Sales Retention Representative focuses on nurturing customer relationships, addressing inquiries, and implementing sales strategies to retain customers. This role combines sales expertise with outstanding customer service, driving both customer satisfaction and sales growth.

To thrive as a Customer Service and Sales Retention Representative at Universal Energy Solutions, candidates should have prior experience in customer service and sales, excellent communication skills, and the ability to handle challenging situations with professionalism. A high school diploma is required, and knowledge of the energy industry is a plus.

Excelling in the Customer Service and Sales Retention role at Universal Energy Solutions involves developing strong relationships with customers, effectively addressing their needs, and mastering product knowledge. Additionally, being proactive in identifying upsell opportunities and maintaining a positive attitude during interactions will contribute significantly to your success.

Universal Energy Solutions offers rapid advancement opportunities for Customer Service and Sales Retention Representatives. With ongoing professional training and support, dedicated individuals can move up the ranks and explore different roles within the company, paving the way for a fulfilling career.

The compensation package for a Customer Service and Sales Retention Representative at Universal Energy Solutions includes multiple options, with the potential to earn an On Target Earnings (OTE) of $85,000 in the first year, providing a strong incentive for sales performance and customer satisfaction.

Universal Energy Solutions is committed to exceptional customer service through comprehensive training and a collaborative team environment. Customer Service and Sales Retention Representatives receive ongoing support and resources to resolve customer issues promptly and effectively while enhancing the overall customer experience.

Product knowledge is crucial for a Customer Service and Sales Retention Representative at Universal Energy Solutions. Being well-versed in our sustainable energy solutions allows representatives to provide accurate information, answer inquiries confidently, and identify sales opportunities, reinforcing trust and satisfaction among our customers.

When handling difficult customers, it's essential to listen actively and empathize with their concerns. Acknowledge their issues, maintain a calm demeanor, and work collaboratively to find a solution. This approach often defuses tension and enhances customer relations.

In previous roles, I focused on understanding customer needs and identifying additional products that could enhance their experience. By tailoring my recommendations based on their interests, I successfully increased sales while ensuring customers felt valued and not pressured.

To improve customer retention, I would focus on proactive communication, personalized follow-ups after service interactions, and gathering feedback to address any concerns quickly. Additionally, implementing loyalty programs can encourage repeat business through tangible incentives.

In a fast-paced environment, I prioritize tasks based on urgency and impact. I ensure that customer inquiries with the potential for immediate resolution are tackled first while segmenting longer-term projects into manageable steps, allowing for a balanced workflow.

Universal Energy Solutions is dedicated to providing innovative, sustainable energy solutions that not only meet customer needs but also contribute positively to the environment. I'm genuinely passionate about supporting this mission through exceptional customer service and retention strategies.

To communicate effectively with a new customer, I would start by asking open-ended questions to understand their specific needs and concerns. Then, I would highlight how our products directly address those needs, ensuring the information is clear, relevant, and engaging.

I am motivated by the opportunity to make a meaningful impact on customers’ experiences and to help them find solutions that truly benefit them. Additionally, I enjoy the dynamic nature of sales and the challenge of meeting targets while delivering exceptional service.

In a previous role, I implemented a follow-up strategy after initial service interactions where I would reach out to customers to discuss any additional needs. This approach led to increased cross-selling opportunities and a notable boost in customer satisfaction.

I stay informed about trends in the energy industry by subscribing to relevant publications, participating in webinars, and networking with industry professionals. This knowledge allows me to provide informed and timely information to customers, enhancing their experience.

I ensure accurate record-keeping of customer interactions by utilizing CRM tools efficiently, detailing each conversation and action taken on cases. Regularly reviewing and updating customer records also prevents any possible confusion and enhances service continuity.