Contract Customer Success Manager

Job Summary

A company is looking for a Contract Customer Success Manager to support a scaling team with customer requests.

Key Responsibilities

• Triage and respond to customer tickets via email and Zoom
• Diagnose root causes and identify complex issues for escalation
• Advise on strategy and facilitate onboarding calls as needed

Required Qualifications

• 2-3 years in Customer Success or Technical Account Management in SaaS
• Comfortable communicating with customers via email and video calls
• Ability to read API docs and troubleshoot integrations
• Familiarity with marketing automation platforms
• Hands-off coding experience with the ability to ask relevant questions