Entry-Level Support Desk Representative

Job Summary

A company is looking for an Entry-Level Support Desk Representative for a 4/10 hour shift.

Key Responsibilities

• Provide technical assistance to Field Technicians during installations
• Document installation information and resolve issues impacting scheduled work
• Monitor site progress and escalate issues as necessary

Required Qualifications

• High School diploma or equivalent
• Minimum 1 year of experience in customer service, technical support, or project coordination
• Working knowledge of Microsoft Office products, especially Excel
• Proven ability to troubleshoot and resolve technical issues
• Able to work varying shifts and roles as needed