Contact Center Supervisor I

Job Summary

A company is looking for a Supervisor I Contact Center in the Patient Access Center, working remotely.

Key Responsibilities

• Identify training and performance needs, monitor team performance, and develop action plans for improvement
• Collaborate with the Workforce Management Team for effective resource planning to maximize team productivity
• Ensure compliance with corporate policies and assist in executing changes in procedures

Required Qualifications

• 2+ years of equivalent work experience
• 2+ years of supervisory experience in a contact center environment
• 1+ years of experience as a Team Lead or Coordinator in a contact center
• Experience using Microsoft Excel, PowerPoint, and Word
• Knowledge of Contact Center technologies, including Call Routing and Workforce Management systems