Director of Homeowner Support

Job Summary

A company is looking for a Director of Homeowner Support.

Key Responsibilities

• Define and drive strategies for exceptional customer experiences across all touch points
• Foster a positive work environment and provide opportunities for team growth
• Manage relationships with offshore BPO partners to ensure service quality and efficiency

Required Qualifications

• Bachelor's degree in a relevant field; MBA or advanced degree preferred
• 6+ years of experience in Customer Experience, with at least 4 years in a senior leadership role
• Deep understanding of customer needs and experience principles
• Marketplace experience preferred with knowledge of industry best practices
• Strong analytical skills with proficiency in Excel, Salesforce Suite, and Looker