FHSP Senior Housing Coordinator - TBV

Salary: $26.44/hr

Location: Los Angeles

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and healthcare sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

PROGRAM SUMMARY

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners and the Conrad N. Hilton Foundation. The goal of the FHSP is to secure quality affordable housing for DHS patients who are homeless. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including single-family homes, individual apartments, blocks of units, or entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

WHAT IS A SENIOR HOUSING COORDINATOR?

With guidance from the FHSP Program Supervisor team, the Senior Housing Coordinator will provide tenant-based housing support and coordination, client unit assignments and Unit IDs, move-in coordination, reasonable accommodation request reviews/support, Salesforce auditing, review monthly rent roll reports, and housing retention services to participants of the Flexible Housing Subsidy Pool (FHSP). In addition, the Senior Housing Coordinator will support supervisor and team members as needed and may act as the point of contact when program supervisors are unavailable. The Senior Housing Coordinator will maintain a caseload of 50 clients and will work directly with tenants and ongoing case management to ensure that tenants successfully retain their housing over time. The Senior Housing Coordinator will ensure tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Senior Housing Coordinator will work creatively to prevent eviction and other housing-related issues with ICMS Providers and Property Management.

Responsibilities

• Collaboratively work with ICMS Provider(s) and Property Management
• Coordinate regular meetings with ICMS Team and Property Management team and take the lead on facilitating the meetings on behalf of Brilliant Corners.
• Coordinate move-ins
• Liaison with Intensive Case Management and Property Management
• Review and provide support for reasonable accommodations
• Audit Salesforce data
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Review monthly rent roll reports
• Support and coach housing coordinators with difficult cases
• Support with General Assistance request approvals
• Respond to housing and tenant-related emergencies during normal business hours
• Maintain a caseload of 50 FHSP clients.
• Become competent with the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988
• Assess the need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process of obtaining the request
• Submit and follow up on tenant maintenance requests
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants
• Routinely make home visits and phone calls to program participants
• Attend agency staff meetings, training, department meetings, and case conferences Attend all agency staff meetings and training, as well as department meetings and case conferences
• Other duties as assigned

Mindsets

You bring your “A” game to work. You inspire a culture of excellence and take pride in doing “whatever it takes” for our clients and partners. You believe that it’s a reflection on you, your work, and the organization you represent.

You’re a people person. You invest in relationships and love to cultivate the talents of the people around you. You are the cheerleader for your team. You enjoy providing great customer service.

You thrive in an entrepreneurial environment. You’re resourceful and at ease with ambiguity and rapid change. You possess a positive, can-do attitude, and are adept at identifying creative solutions that turn challenges into opportunities. You can handle many important responsibilities at once and you’re rigorous about prioritization.

Knowledge, Skills, and Abilities

Required:

• A minimum of 1 year of experience as a housing coordinator or in a similar case management or client-based, social services-based role.
• Willingness to travel and make multiple visits in the field
• Proficiency in effectively responding to emergency situations and handling crisis settings.
• Knowledge of Fair Housing Laws and reasonable accommodations
• Excellent verbal and written communication skills
• Excellent critical thinking and problem-solving skills
• Strong interpersonal skills
• Possession of a valid California driver’s license, a clean driving record, and automobile insurance
• Access to reliable transportation
• Demonstrated ability to effectively manage time, prioritize tasks, create schedules, and work autonomously to meet deadlines.
• Strong project management skills, including planning, execution, and successful project completion
• Ability to work independently and collaboratively with internal teams, external stakeholder and other departments
• Exhibits emerging leadership qualities, including the ability to guide, handle delegated tasks effectively, make informed decisions that contribute to team success, and communicate clearly and proactively with team members.
• Proficiency in Salesforce, with experience using the platform for data management and reporting purposes.
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Ability to work independently and collaboratively
• Strongly Preferred:
• Intermediate proficiency in computer skills, including Microsoft Word and Excel, with a preference for familiarity with Excel.
• Presentation/training skills
• Spanish-speaking/bilingual/multilingual

Core Competencies

• Approachability: Builds trusting relationships by being accessible, understanding, and
• responsive to others needs to improve services
• Conflict Management: Addresses conflicts by understanding needs, employing empathetic
• listening, identifying underlying issues and facilitating equitable solutions that respect all parties
• Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to
• optimize support, proactively navigating challenges through planning and critical thinking

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates. Licenses, and Registration

• A valid, clean CA driver’s license and a personal insured vehicle are required.
• Travel Requirements
• This position requires frequent visits to properties, attendance to on-site vendor meetings, community
• meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional
• attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout
• California, may also be required.
• Physical Requirements
• Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling,
• crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing
• stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift,
• carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical
• reasoning and document interpretation.

Salary range for this person is $26.44 - $29.86 hourly. This position is being offered at $26.44 hourly.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. Brilliant Corners is committed to fair hiring practices and does not ask applicants to disclose conviction history before extending a conditional job offer.

Health Care Plan (Medical, Dental, & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary and AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability)

Training & Development

Wellness Resources

Hybrid Work