Senior IT Specialist

***Please note: Only U.S. candidates located in the Eastern and Central time zone will be considered due to team time zone differences.***

Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. Our vision is to be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services. Consumers love Booksy, with a 4.9+ app rating in the App Store & Google Play, and providers gain peace of mind when they use Booksy Biz to manage their small businesses. 

As a Booksy employee, you’ll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you’ll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities. Our inclusive, remote-first team operates with a shared commitment to our values: 

1. People first: We empower and elevate the service provider, the consumer, and their communities.
2. Act like an owner: We take responsibility for our actions and their results.
3. Work as a team: We collaborate and care about the success of our team and others.
4. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. 

Ready to join us? Read on for more.

In anticipation of increasing scale and complexity of the business we’re now looking for a Senior IT Specialist.

We are aiming to create and implement standardized processes and best practices that will serve the entire organization. Our daily tasks include supporting a wide range of IT services, troubleshooting technical issues, and proactively improving user experiences. We work closely with the Security team on a daily basis to ensure compliance. Additionally, we frequently collaborate with the People & Culture and Finance teams to align IT services with organizational needs and ensure smooth operations across departments. We are looking for team members who are passionate about driving global standardization, bringing innovative ideas, and contributing to building a world-class service desk.

Your responsibilities:

• Resolving ongoing technical problems reported on the ticketing system face-to-face and remotely.
• Purchasing, preparing and configuring and maintaining the inventory of equipment for employees and contractors.
• Diagnosing and troubleshooting computers, printers and other peripherals.
• Managing SaaS applications, overseeing access control, optimizing licensing, and ensuring cost-effective use of cloud-based tools to align with organizational needs and security standards.
• Managing APIs, Make, PowerShell, and command-line tools. Efficiently automating workflows, integrating systems, and leveraging scripting and terminal commands to streamline processes, enhance productivity, and ensure cost-effective, scalable solutions.
• Assist in maintaining the network infrastructure in the office.
• Support in the creation and implementation of security policies and IT procedures in Booksy.
• Actively participating in the process of declaring IT hardware and software purchase invoices.
• Taking part in global IT initiatives around Digital Workplace and Endpoint Management.
• Administration of users in Google Workspace, Slack, Office 365.

Tools: Atlassian, Google Workspace, Workspace One, Slack, Ubiquity, Office365, Windows, macOS, ChromeOS, TeamViewer, various SaaS solutions.

• Broad knowledge of IT topics (hardware, software, computer networks) to diagnose and solve technical issues reported by Booksy employees.
• Good understanding of common operating systems (Windows, Mac, Linux) and common technical challenges.
• Very good communication skills, patience, empathy and ability to explain technical challenges to non-technical users.
• Good research skills, self-reliance and “can-do” attitude to solve technical challenges based on the information available on the Internet.
• Ability to perform analysis (cost vs benefits) in the context of hardware or peripherals purchased for employees.
• Willingness to learn system administration and digital workplace topics.

Nice to have: 

• Spanish, French and Polish languages
• IAM awareness (least privilege, MFA, access reviews)
• ITIL certification

Only U.S.-based candidates in the Eastern and Central time zone will be considered, due to team time zone differences. Candidates outside of this time zone will not be eligible. 

• The opportunity to be part of something big - the world’s fastest growing beauty marketplace.
• Flexible working hours and opportunity to work remotely within your country.
• Work in a welcoming team which is always ready to help.
• Opportunity to develop in an international environment - we have teams in 6 countries.
• Additional benefits that might differ depending on the location.

Sounds interesting? Apply by completing the recruitment form :)  We're waiting for you!

~ Booksy Team

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Diversity and Inclusion Commitment

At Booksy, we celebrate diversity and strive to create an inclusive environment for all. We welcome applicants from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs during the interview or onboarding, please let us know so we can support you.

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About Booksy:

Booksy is the largest and fastest growing booking platform that connects beauty, wellness and health professionals with local customers, powering millions of appointments each year.

Booksy Biz, designed specifically for small business owners, is Booksy’s mobile-first SaaS platform that combines all the tools providers need to attract new customers, take appointments, manage staff and payments, and build a loyal client base. Booksy Biz makes running a beauty business simple, convenient and accessible so providers can focus on providing exceptional service to their customers. 

The Booksy Marketplace is where millions of consumers around the world find, schedule and manage appointments with stylists, barbers, braiders, nail artists, estheticians, massage therapists, salons, and spas in their communities. Customers can browse business profiles, reviews, services, pricing, availability and instantly book appointments with the click of a button. 

Founded in Poland in 2014, Booksy has operations in Poland, United States, United Kingdom, Spain and France and works as a distributed, remote-first team. The company has raised more than $100M in Series C funding and is backed by investors including Inovia, Kaya, and Verdane. 

For more information, please visit booksy.com, or follow us on LinkedIn.