Job details

End User Systems Administrator II

We are Progress (Nasdaq: PRGS), the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT End User Systems Administrator II and help us do what we do best: propelling business forward.

In this role, you will:

Manage user and computer accounts in Office365, Exchange, Active Directory, SCCM and JAMF
Provide technical support to employees for client hardware, software and business applications
Collaborate with IT team members from all Progress locations worldwide on complex IT projects and issues
Recommend hardware and software solutions and participate in IT projects to evaluate, test, and implement these technologies
Participate in the workstation lifecycle management –automated deployment of new systems, user profile migration, etc.
Partner with the Communication Services team to resolve various network connectivity issues
Provide IT support for company events and workshops
Introduce new hires to internal IT systems and culture.  May also provide training to educate end users on the use of basic and specialized applications
Maintain a knowledge base of known issues, solutions, and best practices
Document technical engineering procedures for use by other members of the IT team.
Enhance users' experience by improving existing or introducing new systems and processes

Your background:

Bachelor’s or Master’s degree in Computer science or Information technology
At least 2-4 years of experience in the IT support field
Strong client OS troubleshooting skills (Windows and macOS)
Exceptional hardware knowledge
Strong communication skills with the ability to tailor communication styles to different audiences
Good understanding of networking basics like DHCP, DNS, IP subnetting, and Wi-Fi technologies
Microsoft, Apple, Cisco, or similar industry certifications will be considered an advantage
Experience with macOS, Microsoft Windows Server technologies (Active Directory, WSUS, WDS, SCCM, JAMF, Intune) or Virtualization technologies (Hyper-V, ESXi) will be considered an advantage

This position offers:

Opportunity to expand your IT knowledge and acquire Microsoft, Apple and other industry certifications
Constant stream of IT challenges to solve, with the resources to solve them
Chance to work with cutting-edge technologies
Opportunity for professional growth

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

Generous remuneration package
Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

30 days of earned leave
An extra day off for your birthday
Various other leaves like marriage leave, casual leave, maternity, and paternity leave
Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
Professional development reimbursement 
Interest subsidy on loans - either vehicle or personal loans
Health club reimbursement

Apply now!

Average salary estimate

$75000 / YEARLY (est.)

min

max

$60000K

$90000K

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