Bilingual HR Service Representative

Job Summary

A company is looking for an HR Service Center Representative.

Key Responsibilities

• Intakes and responds to Tier I HR inquiries via phone and case management tools
• Documents inquiries in the case management tool for tracking and resolution
• Provides assistance with HR tools and follows escalation processes for complex issues

Required Qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
• Bilingual skills required
• Strong computer skills, including HR software and productivity tools
• Previous experience in Human Resources and/or Customer Service preferred
• Ability to handle conflict and work effectively in high-pressure situations