Associate Tech Support Analyst

Job Summary

A company is looking for an Associate Tech Support Analyst for a 7-month contract position.

Key Responsibilities

• Respond to client/user inquiries and troubleshoot technical issues via phone and email
• Document information through the client ticket management application while ensuring compliance with regulations
• Manage customer complaints and provide elevated technical support expertise

Required Qualifications

• High School Diploma or GED
• 5 years of experience answering inbound phone calls
• At least 3 years in customer service or equivalent experience
• 12 months of technical support experience
• Proficient in client management ticketing applications