Resource Specialist

Job Summary

A company is looking for a Resource Specialist to support independent marketplace contractors in customer and sales services.

Key Responsibilities

• Provide real-time chat support and host sessions with contractors to enhance performance
• Analyze performance data and communicate client updates to contractors
• Maintain up-to-date client resources and review customer satisfaction data for trends

Required Qualifications

• Proficiency in Microsoft Office 365, particularly Excel
• Ability to collaborate effectively with team members
• Capability to provide constructive feedback to agents
• Ability to work independently and make strong decisions