Customer Success Manager - job 1 of 2

Job Title: Customer Success Manager
Type: Full-time, Remote
Working Hours: 9:00 AM - 5:00 PM MST
Compensation: $3,000 - $3,500 USD/month (Salary based on assessment)

About Us:
We specialize in helping home service business owners find top-tier talent through a combination of behavioral assessments and AI-driven software. From crafting job ads to managing candidate pipelines, we focus on delivering the best fit for frontline and management roles in the U.S.

Role Overview:
As a Customer Success Manager, you'll play a pivotal role in ensuring seamless onboarding, client satisfaction, and ongoing success. You’ll act as the main point of contact for our clients, guiding them through the onboarding process, training them on our software, and providing proactive support to ensure long-term satisfaction.

Key Responsibilities:

• Conduct onboarding calls to create customized Ideal Candidate Profiles and gather client-specific details for job ads, career pages, and hiring pipelines.

• Collaborate with the Build Team to set up client-specific configurations in the software.

• Lead go-live calls, training clients to effectively use our software and manage hiring pipelines.

• Maintain an assigned caseload of approximately 50 clients, ensuring ongoing support, upselling opportunities, and renewal readiness.

• Monitor client satisfaction, proactively addressing concerns and identifying leading indicators of potential challenges.

Requirements:

• Proven track record of Customer Success experience in SaaS, tech-enabled services, or service-based industries.

• Strong critical thinking skills to identify and mitigate potential client issues.

• Exceptional written and verbal communication skills.

• Familiarity with AI tools and software for streamlining processes is a plus.

• Proven ability to adapt to evolving products and processes in fast-paced environments, with a preference for candidates with experience in smaller SaaS companies (under 50 employees).

• A strong capacity to establish and refine operational processes is highly desirable

• Ability to work MST business hours (9 AM - 5 PM MST)

• Background in SaaS or agency environments.

• Experience with productizing service offerings is a strong advantage.

• Fluent in English (written communications as well as verbally)

• Experience in a SaaS company with less than 50 people.

• Strong presentation skills and communication skills.