Customer Service Coordinator

The Customer Service Coordinator at Aloha Termite & Pest Control plays a crucial role in managing customer communications and support. This includes handling incoming and outbound calls, scheduling service appointments, and addressing customer concerns, all while maintaining professionalism and a commitment to quality service. You will also assist with administrative tasks, ensuring the office operates efficiently.

To apply for the Customer Service Coordinator position at Aloha Termite & Pest Control, candidates should have previous customer service experience, excellent communication skills, and a strong work ethic. Multitasking and computer skills are essential, along with the ability to maintain professionalism in all interactions. Additionally, applicants must reside on Kauai and pass pre-employment checks.

The Customer Service Coordinator at Aloha Termite & Pest Control works from Monday to Friday, with hours from 7:30 AM to 4:30 PM. This schedule allows for a balanced work environment while providing excellent customer service during peak operational hours.

Aloha Termite & Pest Control is deeply committed to nurturing the growth of its employees. As a Customer Service Coordinator, you will receive paid training, access to valuable resources, and opportunities for advancement within the company, ensuring you can develop your skills and advance your career.

Benefits for the Customer Service Coordinator at Aloha Termite & Pest Control include health insurance, dental and vision coverage, a 401(k) plan, employee discounts, and a referral program. Additionally, valued team members enjoy paid time off and competitive hourly wages based on experience.

The culture at Aloha Termite & Pest Control is described as a fast-paced “ohana” environment, emphasizing teamwork, support, and shared values. Employees are encouraged to bring their best selves to work and contribute positively to a collaborative atmosphere, embodying the Aloha Spirit in everything they do.

As a Customer Service Coordinator at Aloha Termite & Pest Control, you will undergo comprehensive training to help you excel in your role. This includes learning how to effectively utilize the ServSuite Data Program, enhancing your customer interaction skills, and understanding company procedures to serve clients better.

When dealing with difficult customers, I focus on actively listening to their concerns, remaining calm and empathetic, and seeking a solution that addresses their issue. I always aim to ensure their concerns are acknowledged while providing clear pathways to resolution as part of delivering exceptional service.

I have extensive experience scheduling appointments by utilizing CRM tools and making outbound calls to confirm and adjust appointments as required. I prioritize responsiveness to clients and maintain organized records to ensure efficient service delivery.

Good communication is crucial as a Customer Service Coordinator because it fosters trust, clarifies expectations, and builds rapport with clients. Effective communication ensures customer concerns are addressed promptly, enhancing overall satisfaction and loyalty.

I prioritize my tasks based on urgency and impact. I typically address customer inquiries promptly within 24 hours, handle appointment confirmations as they arise, and manage administrative tasks efficiently by planning my workflow ahead of time to ensure nothing is overlooked.

In a previous position, our team faced a sudden influx of customer requests. We quickly coordinated to delegate tasks based on each member's strengths, ensuring each client felt valued. This collaboration not only resolved the issue but also enhanced our teamwork for future challenges.

First, I would listen attentively to the customer's complaint to understand their perspective. Then I would apologize for any inconvenience, provide reassurance, and outline the steps I would take to resolve it. Throughout the process, I would keep the customer informed until a solution is reached.

I maintain professionalism under pressure by staying organized, practicing deep breathing techniques, and focusing on the task at hand. This allows me to approach customer interactions calmly and effectively, thereby ensuring a high level of service regardless of the workload.

I am familiar with various CRM software and communication tools, which help organize customer interactions, streamline scheduling, and track follow-ups. Additionally, I efficiently utilize email and phone systems to ensure seamless communication with both clients and team members.

I want to work for Aloha Termite & Pest Control because I admire the company's commitment to quality service and community culture. The opportunity to be part of a supportive ‘ohana’ team that values integrity and customer dedication aligns perfectly with my professional goals.

I stay updated on company policies and procedures by regularly revisiting training materials, participating in team meetings, and seeking clarification from team leaders when necessary. I believe continuous learning is essential for maintaining high service standards.