Italian Speaking Customer Service - Athens, Greece

As an Italian Speaking Customer Service Representative at The House of Mercier, you will be responsible for providing exceptional service to our Italian-speaking clients. This includes handling inquiries about products, services, and order statuses, resolving complaints efficiently, and maintaining accurate documentation of customer interactions. You'll collaborate with internal teams to ensure timely resolutions and stay updated on product information to offer knowledgeable support.

To succeed as an Italian Speaking Customer Service Representative at The House of Mercier, fluency in both Italian and English is essential, along with excellent communication and interpersonal skills. Previous experience in customer service is advantageous, and familiarity with CRM systems and customer service software is a plus. A strong problem-solving ability paired with a customer-centric mindset will be highly beneficial.

While previous customer service experience is advantageous for the Italian Speaking Customer Service position at The House of Mercier, it is not strictly necessary. We value a strong communication style, a readiness to assist customers, and a positive approach over formal experience. If you have the right attitude and skills, we encourage you to apply!

At The House of Mercier, we offer a comprehensive support system and benefits package for our Italian Speaking Customer Service Representatives, including private health insurance, training & development opportunities, and performance bonuses. Additionally, we provide a fully paid relocation package to make your transition to Athens seamless.

Yes! The Italian Speaking Customer Service Representative role at The House of Mercier allows for flexibility and can be conducted in a remote working environment or at the office. This makes it easier for you to balance your work and personal life while providing excellent service to our clients.

Working at The House of Mercier provides a fantastic opportunity for Italian Speaking Customer Service Representatives due to our commitment to customer experience and employee satisfaction. You’ll become part of a vibrant team, receive competitive compensation, and enjoy benefits such as paid relocation, training, and bonuses, all in a beautiful location like Athens.

In the Italian Speaking Customer Service Representative role at The House of Mercier, you will strive to meet performance metrics centered around customer satisfaction and efficiency. This may include response times, resolution rates, and customer feedback. Meeting these metrics is key to ensuring our clients have the best experience while also enhancing your professional growth.

When faced with a difficult customer, it’s essential to remain calm and listen attentively to their concerns. Empathizing with their situation can go a long way. A good response would be to assure them that you’re here to help and provide a clear plan for resolving their issue, demonstrating that you value their business and feedback.

Staying organized is crucial in a busy customer service environment. I recommend using task management techniques such as prioritizing inquiries based on urgency and utilizing CRM tools to track interactions. This ensures that no customer feels neglected while maintaining detailed records for each interaction.

Exceeding customer expectations typically involves going the extra mile. A relevant example could be when I took the initiative to provide a customer with a follow-up call after resolving an issue, ensuring they were completely satisfied with the resolution. This not only reinforced their loyalty but also showed them that we genuinely care about their experience.

I strive to accommodate different dialects by being attentive to the nuances in language and asking clarifying questions when needed. It’s important to create a comfortable atmosphere where customers feel free to express their needs, making sure I adapt my communication style appropriately.

The essence of exceptional customer service lies in active listening and a genuine desire to help. Understanding the customer’s needs and responding appropriately not only resolves their issues but also builds trust and loyalty towards the company.

To familiarize myself with The House of Mercier’s products and services, I would engage in thorough research, examine product manuals, and participate in training sessions. Additionally, hands-on practice with the products or engaging with other team members can provide valuable insights.

I have hands-on experience using various customer service software and CRM systems, which I find crucial for tracking customer interactions efficiently. I believe that mastering these tools enables me to respond promptly, manage inquiries effectively, and maintain detailed records.

During busy periods, I employ stress management techniques such as prioritizing tasks, taking short breaks, and practicing mindfulness. Staying organized and maintaining a positive attitude helps me to cope with high-pressure situations effectively.

When faced with a query to which I don’t know the answer, I believe it’s vital to be honest with the customer. I’ll acknowledge the query, assure them I will find the information, and follow up promptly. This builds trust and showcases my commitment to providing quality service.

I am deeply motivated by the satisfaction of helping others and the joy of making their day a little better. Providing outstanding service is not just about solving an issue; it’s about building relationships and leaving a lasting, positive impression on our clients.