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Assistant Property Manager (Oakwood Apartments)

WinnCompanies is seeking an Assistant Property Manager to join our team at Oakwood Apartments, a 241-unit affordable housing community located in Moreno Valley, CA.


In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.


Please note that the pay range for this position is $22.00 to $24.00 per hour, depending on experience.


Responsibilities
  • Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
  • Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
  • Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
  • Assist in all facets of physical and financial management as needed and assigned.
  • Act as Property Manager in absence of the Manager for specified amounts of time.
  • Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
  • Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.


Requirements
  • High school diploma or GED equivalent.
  • Minimum of 1 year of relevant work experience.
  • Less than 1 year of supervisory experience.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • Willingness to learn and be trained.
  • Ability to multi-task in a fast-paced office environment.
  • Ability to work with a diverse group of people and personalities.


Preferred Qualifications
  • Associate's degree.
  • Experience in property management.
  • Experience with tax credit programs.
  • Bilingual in English and Spanish.
  • Experience with RealPage property management software.


$22 - $24 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.


The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data.  Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check.  Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.


Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

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$45760K
$49920K

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What You Should Know About Assistant Property Manager (Oakwood Apartments), WinnCompanies

Join our remarkable team at Oakwood Apartments as an Assistant Property Manager! This is an exciting opportunity with WinnCompanies, where we are proud to manage a vibrant 241-unit affordable housing community right in Moreno Valley, CA. As our Assistant Property Manager, you will lend your expertise in overseeing a wide array of responsibilities that are crucial to our success, from managing accounts payables and receivables to handling service requests and ensuring top-notch customer service. Imagine waking up every day knowing that your contributions are making a positive impact on the residents' lives. Your role will involve supporting the Property Manager with leasing activities, including touring potential residents and processing applications, all while fostering strong relationships within the community. We aim for excellence, and that means consistently responding to resident concerns and promoting a welcoming atmosphere. Plus, if the Property Manager is away, you will step up and manage operations! To be successful, you'll need outstanding communication skills, a keen attention to detail, and a desire to learn. On top of that, we offer a competitive pay range of $22.00 to $24.00 per hour based on your experience, along with comprehensive benefits to support your well-being, including generous paid time off and professional development opportunities. Make a difference in a thriving community—if you're passionate, ready to roll up your sleeves, and want to grow your career in property management, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Assistant Property Manager (Oakwood Apartments) Role at WinnCompanies
What are the responsibilities of an Assistant Property Manager at Oakwood Apartments?

As an Assistant Property Manager at Oakwood Apartments, you will be responsible for assisting the Property Manager in a variety of tasks including overseeing leasing activities, managing accounts payable and receivable processes, handling service requests, and providing exceptional customer service to residents. You will also be expected to monitor collections, process applications, and step in during the Property Manager's absence.

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What qualifications are needed to apply for the Assistant Property Manager position at Oakwood Apartments?

To qualify for the Assistant Property Manager position at Oakwood Apartments, candidates should have at least a high school diploma or GED. A minimum of one year of relevant experience in property management is essential. While supervisory experience is not mandatory, it is preferred. Additionally, candidates who are bilingual in English and Spanish or have knowledge of tax credit programs and RealPage software would be advantageous.

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What benefits are available for the Assistant Property Manager role at Oakwood Apartments?

WinnCompanies offers a comprehensive benefits package for the Assistant Property Manager position at Oakwood Apartments. This includes generous time off policies, a 401(k) plan with company match, various health insurance options, tuition reimbursement, and a wellbeing program. Employees can also enjoy flexible work schedules and discounts from various partner companies.

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How does the Assistant Property Manager at Oakwood Apartments support resident relations?

As an Assistant Property Manager at Oakwood Apartments, you play a crucial role in fostering positive resident relations. You will be the first point of contact for residents, addressing their feedback, concerns, and complaints timely. By promoting a friendly atmosphere and maintaining clear communication, you help build a sense of community that is essential for residents' satisfaction.

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Is experience in property management required for the Assistant Property Manager role at Oakwood Apartments?

Yes, while not strictly required, previous experience in property management is highly desirable for the Assistant Property Manager position at Oakwood Apartments. A familiarity with the industry will give candidates a better understanding of leasing, customer service, and maintenance operations, all of which are key components of the job.

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What are the primary tasks involved in leasing at Oakwood Apartments for the Assistant Property Manager?

The primary tasks involved in leasing at Oakwood Apartments for the Assistant Property Manager include conducting tours for prospective residents, processing lease applications, negotiating lease renewals, and facilitating recertifications. The role requires attention to detail and great communication skills to effectively handle inquiries and ensure a smooth leasing process.

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What opportunities for career growth exist for the Assistant Property Manager at Oakwood Apartments?

At Oakwood Apartments, the Assistant Property Manager role is not just a job but a stepping stone to career advancement. WinnCompanies encourages employee development through comprehensive training and leadership opportunities. Dedicated team members can aspire to roles like Property Manager or other upper management positions, enhancing their skills along the way.

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Common Interview Questions for Assistant Property Manager (Oakwood Apartments)
Can you explain your experience with property management tasks for the role of Assistant Property Manager?

When answering this question, highlight specific experiences you’ve had in property management, including leasing, accounts management, or customer service. Focus on your ability to tackle daily challenges and any success stories you can share that demonstrate your proficiency in managing properties effectively.

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How do you prioritize tasks in a fast-paced work environment like Oakwood Apartments?

To answer effectively, describe your approach to prioritization, such as creating to-do lists, using project management tools, or discussing how you assess the urgency of tasks. It's essential to emphasize your ability to multitask and remain organized while providing examples of how you've successfully managed competing priorities.

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What strategies do you use to maintain excellent customer service as an Assistant Property Manager?

Discuss your commitment to customer service by sharing specific strategies, such as actively listening to residents, following up on requests, or maintaining open communication. Mention how resolving complaints quickly not only enhances the resident experience but also fosters a positive community atmosphere.

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Describe a time when you had to deal with a difficult resident. How did you handle the situation?

Use the STAR method (Situation, Task, Action, Result) to structure your response. Provide a specific example of a challenging interaction with a resident, explain your approach in addressing their concerns, and highlight the positive outcome resulting from your actions.

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What computer systems are you familiar with in relation to property management?

Be sure to mention any experience you have with platforms such as RealPage or other property management software, in addition to your proficiency in Microsoft Office. Discuss how you've utilized these systems to streamline operations or enhance efficiency in property management tasks.

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How would you handle rent collection and payment processing at Oakwood Apartments?

Explain your understanding of the rent collection process, including how you monitor collections, issue reminders, and handle payment discrepancies. It's beneficial to convey your familiarity with enforceable collection policies while ensuring compliance with legal guidelines.

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What do you believe are the key qualities of a successful Assistant Property Manager?

Discuss qualities like effective communication, strong organizational skills, exceptional customer service, and attention to detail as essential attributes. Provide examples of how these qualities have helped you succeed in previous roles or how they are vital at Oakwood Apartments.

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How do you plan to contribute to the community atmosphere at Oakwood Apartments?

Emphasize your belief in creating a welcoming environment through resident engagement initiatives, organized community events, and open lines of communication. Show your enthusiasm for building relationships with residents to foster a strong, connected community.

Join Rise to see the full answer
How do you ensure compliance with housing regulations and policies?

Discuss your approach to staying informed about housing regulations relevant to property management. Share how you actively engage in training, utilize resources, and maintain communication with regulatory bodies to ensure compliance at all times.

Join Rise to see the full answer
Why do you want to work as an Assistant Property Manager at Oakwood Apartments?

It's vital to convey your genuine interest in both the role and WinnCompanies. Discuss your passion for property management, your desire to make a positive impact in the community, and the alignment of your values with the mission of Oakwood Apartments.

Join Rise to see the full answer
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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
November 27, 2024

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