Lead Service Technician II - Tuscaloosa, Alabama

As a Lead Service Technician II at Whaley Foodservice, you will be responsible for troubleshooting and repairing commercial cooking, refrigeration, and HVAC equipment. Your role will also involve communicating with customers regarding repair statuses, managing service tickets, and maintaining supplies and tools necessary for efficient service. Ensuring your vehicle is stocked with the required parts is crucial, as is meeting on-call requirements.

Candidates looking to apply for the Lead Service Technician II position at Whaley Foodservice should have at least three years of maintenance experience focused on commercial cooking or refrigeration equipment. A valid driver's license, a clean driving record, and the ability to pass a background check and drug screen are also necessary. Strong customer service skills and professionalism are key to succeeding in this role.

The work environment for a Lead Service Technician II at Whaley Foodservice is dynamic and can include working in hot kitchens and rooftops. Technicians need to be comfortable with extensive daily travel to various job sites, lifting equipment, and potentially working in high-temperature situations. It’s crucial to be resilient and able to adapt to the demands of the job.

Whaley Foodservice invests in their Lead Service Technician II by offering continuing education opportunities and industry certifications. This commitment to professional growth ensures that you can stay updated with the latest technologies and best practices in commercial equipment maintenance, making you an asset to the team.

Yes! Whaley Foodservice provides uniforms, meters, and test equipment necessary for performing your duties as a Lead Service Technician II. This means you can focus on delivering premium service without worrying about additional personal costs.

In addition to a competitive salary, the Lead Service Technician II at Whaley Foodservice enjoys benefits such as a sign-on bonus for experienced technicians, medical and dental insurance, paid holidays and vacation, retirement plans like 401k and profit sharing, and life and disability insurance provided by the company.

Whaley Foodservice stands out as an excellent workplace for service technicians due to its focus on employee inclusivity and diversity, competitive compensation, opportunities for advancement, and a supportive team environment. They truly celebrate their employees, fostering a community where technicians can thrive and feel appreciated.

When troubleshooting commercial cooking equipment, I start by identifying the symptoms and gathering any relevant information from the client about the issue. I then conduct a thorough inspection, check for common failure points, and utilize diagnostic tools to pinpoint the problem. Clear communication with the client regarding my findings and the steps needed to resolve the issue is crucial.

One time I was called to fix an HVAC system that wasn’t functioning correctly. After performing a detailed checklist, I discovered a refrigerant leak that had gone unnoticed. I took immediate action to repair the leak and ensured the system was recharged with the appropriate amount of refrigerant. This not only solved the immediate issue but also improved the overall efficiency of the system.

To maintain my service vehicle, I follow a systematic schedule for vehicle inspections and regular maintenance. I keep track of the vehicle's mileage and usage, ensuring that all necessary tools and parts are stocked. Additionally, I make a point to clean the vehicle inside and out to maintain a professional appearance, reflecting the high standards of Whaley Foodservice.

To ensure excellent customer service during service calls, I always maintain a friendly and professional demeanor. I listen actively to the customer’s concerns, keeping them informed at every step—this includes explaining the issue, the repair process, and expected timeframes. My goal is to provide a seamless experience that builds trust and satisfaction.

I have over three years of hands-on experience with commercial refrigeration systems, including repairs and routine maintenance. I am familiar with the various types of systems, and I’ve dealt with problems ranging from minor malfunctions to complete system breakdowns. This experience has equipped me with a strong understanding of industry standards and safety protocols.

When faced with multiple repair requests, I assess the urgency and impact of each situation. I prioritize based on customer needs, equipment criticality, and scheduled appointments. I always communicate clearly with customers to manage expectations and ensure that I am addressing the most pressing issues first.

One of the most challenging aspects of being a service technician is managing the unexpected issues that arise during repairs. Whether it’s discovering a larger problem than anticipated or dealing with tight deadlines, adaptability is key. I have learned to approach these challenges with a problem-solving mindset, focusing on solutions rather than obstacles.

I stay updated on industry changes and new technologies by regularly attending workshops, reading relevant industry publications, and participating in online forums. Networking with other professionals and utilizing continuing education resources offered by employers, like Whaley Foodservice, also helps me stay on top of advancements in the field.

Once, a customer experienced an unexpected breakdown just before a busy holiday season. I expedited the repair, staying late to ensure their equipment was functioning again by the next morning. The gratitude from the customer reinforced my belief in the importance of going above and beyond to provide exceptional service.

I want to work as a Lead Service Technician II at Whaley Foodservice because I admire the company's commitment to quality service and employee development. I see it as an opportunity to combine my technical skills with a supportive team environment, allowing me to grow professionally while delivering top-notch service to customers.