Job details

BDC Associate Fixed Ops -BMW OF West Houston

Company Description

At BMW OF West Houston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

· Respond to internet inquiries with courtesy, accuracy and professionalism.

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate service appointments.

· Conduct phone surveys to assess customer preferences and quality of experience.

· Effectively utilize lead management tools.

· Compile all necessary reports, forms and other documentation on a timely basis.

· Perform cashier duties as requested.

· Perform other job-related duties as assigned.

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

Qualifications:

· Excellent verbal and written communication skills.

· Strong MS Office Suite computer skills.

· Ability to work independently and as part of a team in a fast-paced environment.

· Ability to work in call center environment.

· Strong organizational and time management skills.

· Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

.It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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What You Should Know About BDC Associate Fixed Ops -BMW OF West Houston, Sonic Automotive

Are you ready to jumpstart your career with a trusted name in the automotive industry? BMW of West Houston is looking for a dynamic BDC Associate Fixed Ops to join our amazing team! At BMW of West Houston, part of the Sonic Automotive family, we prioritize not just sales, but the growth and professional development of our employees. As a Service BDC Associate, you'll be at the forefront of customer interactions, generating sales appointments through internet inquiries. Your role is crucial; you’ll respond with professionalism and courtesy, ensuring a premier experience for every customer. You will dive deep into learning about our products and services, becoming a go-to resource for customers seeking new and pre-owned vehicle services. Utilizing our lead management tools and CRM software, you'll manage inquiry flow and keep our customer files up-to-date with all the latest information. Plus, you’ll get to perform engaging phone surveys to enhance our customer service further. Ideally, you should be organized and able to thrive in a fast-paced environment, balancing both independent tasks and teamwork. At BMW of West Houston, we not only value ethical behavior and customer satisfaction, but we also offer comprehensive training and incredible benefits to let you soar in your career! If you're enthusiastic about the automotive world and eager to provide top-notch service, come grow with us!

Frequently Asked Questions (FAQs) for BDC Associate Fixed Ops -BMW OF West Houston Role at Sonic Automotive

What does a BDC Associate Fixed Ops do at BMW of West Houston?

A BDC Associate Fixed Ops at BMW of West Houston is responsible for generating service appointments through internet inquiries, delivering an exceptional customer experience, managing customer data via CRM software, and conducting phone surveys to assess customer satisfaction. This role combines customer interaction with organizational tasks to ensure a seamless service process.