Concierge, Part Time Weekend (The Milton at Twinbrook Quarter)

As a Part-Time Weekend Concierge at The Milton at Twinbrook Quarter, your main responsibility is to provide exceptional customer service at the front desk. This includes greeting residents, managing inquiries, assisting with mail and packages, and ensuring security protocols are followed. Your role is vital in creating a welcoming environment for everyone who enters the building.

To qualify for the Concierge position at The Milton at Twinbrook Quarter, you need a high school diploma or GED, along with experience in customer service. Strong organizational skills and the ability to work under pressure are essential. Familiarity with property management software, like Yardi, is a plus!

The work schedule for a Concierge at The Milton at Twinbrook Quarter is part-time, specifically during the weekends. You'll be working the 3:00 pm to 11:00 pm shift on Saturdays and Sundays, as we want to ensure that our residents receive excellent service during these peak hours.

Concierges at The Milton at Twinbrook Quarter can expect a competitive salary ranging from $17 to $21 per hour based on experience, along with benefits like tuition reimbursement, commuter benefits, and PTO. We are committed to fostering a diverse workplace that supports employee growth and well-being.

At The Milton at Twinbrook Quarter, resident safety is prioritized in several ways. As a Concierge, you will ensure that only authorized individuals are permitted access to the building. Additionally, you’ll respond to residents' concerns promptly, in line with our high customer service standards.

While previous experience as a Concierge is beneficial, it is not mandatory for The Milton at Twinbrook Quarter. A strong customer service background and the right attitude are highly valued. We believe in providing training and support to help new team members excel in their roles.

Essential skills for a Concierge at The Milton at Twinbrook Quarter include strong communication abilities, attention to detail, organizational skills, and the capacity to manage multiple tasks efficiently. The role also requires the ability to remain calm under pressure and engage positively with residents and visitors.

When handling a difficult resident situation as a Concierge, it’s important to remain calm and listen to the resident's concerns attentively. Empathy is key—acknowledge their feelings and validate their thoughts. Then, work towards finding a solution that aligns with company policies while prioritizing resident satisfaction.

My approach to customer service as a Concierge revolves around putting residents first. I believe in creating a personalized experience where residents feel valued. This includes anticipating their needs, responding quickly to inquiries, and maintaining open lines of communication to foster trust.

To manage multiple tasks effectively, I prioritize them based on urgency and importance. Using checklists helps me stay organized and ensures that nothing falls through the cracks. I also take brief moments to assess my workload and adjust as needed to maintain efficiency.

Ensuring security at The Milton at Twinbrook Quarter involves strict adherence to protocols like verifying visitor identities and monitoring who enters the building. Regularly communicating with residents about safety policies is also crucial, as it creates a sense of community awareness and vigilance.

If I received a complaint from a resident, I would first listen carefully without interrupting. I would acknowledge their feelings and thank them for bringing the issue to my attention. Then, I would work collaboratively to find a resolution that satisfies the resident while adhering to our company standards.

Maintaining professionalism in stressful situations requires composure and a positive mindset. I practice deep breathing exercises to stay calm and remind myself that providing a supportive environment is essential. Keeping things in perspective helps me navigate challenges effectively.

In previous customer service roles, I’ve managed multiple phone lines simultaneously, ensuring that each call is answered promptly. I prioritize urgent calls and take messages when necessary. I find that clear communication and patience are pivotal to handling this aspect successfully.

There was an instance where a resident was expecting an important package that was delayed. I took the initiative to follow up with the delivery service and provided the resident with updates. This proactive effort not only alleviated their stress but also strengthened our relationship.

Staying organized at the front desk comes down to creating a structured environment. I utilize tools like calendars and digital reminders to help track important tasks and appointments. I also ensure that my physical workspace is tidy so that I can access information easily.

I believe the most important aspect of being a Concierge is being genuinely committed to resident satisfaction. Building relationships based on trust and reliability is crucial, as it fosters a welcoming environment where residents feel at home and valued for their contributions.