Field Service Technician I - Pensacola, FL

As a Field Service Technician I at Whaley Foodservice, your primary responsibilities include diagnosing, troubleshooting, and repairing commercial cooking equipment, refrigeration, and HVAC systems. You’ll be expected to provide timely updates on the status of repairs to customers and coordinate with the branch for parts orders.

To qualify as a Field Service Technician I at Whaley Foodservice, you need to be at least 18 years old, possess a valid driver's license with a safe driving record, and have at least one year of applicable experience in commercial cooking equipment, commercial refrigeration, or HVAC systems.

Field Service Technicians I at Whaley Foodservice enjoy a comprehensive benefits package, including competitive salaries, on-call pay, company vehicles, uniforms, medical and dental benefits, and opportunities for continuing education and industry certification.

While a Journeyman License and CFESA certification are beneficial, they are not required for the Field Service Technician I position at Whaley Foodservice. What matters most is your ability to accurately diagnose and repair equipment.

Field Service Technicians I at Whaley Foodservice can expect a dynamic work environment that includes extensive daily travel to client sites and exposure to various conditions, including high temperatures and the need for physical exertion, such as lifting heavy equipment.

Essential skills for a Field Service Technician I at Whaley Foodservice include strong mechanical aptitude, problem-solving skills, excellent communication abilities, and attention to detail, all of which enable you to thrive in this hands-on role.

Whaley Foodservice promotes career growth by offering continuing education opportunities, industry certifications, and a commitment to creating an inclusive work environment that welcomes diverse perspectives.

Discuss any hands-on experience you've had, detailing specific equipment you’ve worked with. Include the types of repairs you've addressed and your approach to troubleshooting effectively.

Explain your strategy for assessing urgency based on factors such as customer needs and equipment criticality. Highlight your communication skills in keeping customers informed.

Describe your awareness of safety standards and protocols. Provide examples of how you've effectively maintained safety measures during difficult or hazardous situations.

Talk about your experience with auditing truck stock and ensuring you have the necessary parts on hand. Mention any specific systems or processes you use for organization.

Share a specific challenge you faced in diagnosing a repair. Discuss the steps you took, the troubleshooting techniques utilized, and the outcome, focusing on your critical thinking.

Express your willingness to seek advice from colleagues or consult manuals and online resources. Highlight the importance of collaboration and continuous learning in the field.

Discuss your approach to listening actively to customer concerns, addressing their issues promptly, and finding a satisfactory resolution while maintaining professionalism.

Emphasize how effective communication fosters trust and transparency with clients. Explain how it also aids in coordinating with team members and ensuring all parties are informed.

Outline specific mechanical skills pertinent to the position, mentioning any tools you regularly use and how your past experience has equipped you to handle the challenges of this role.

Share your passion for the service industry and any alignment with Whaley Foodservice's values and mission. Reflect on your desire to contribute positively to a diverse work environment.