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Retail Assistant Store Manager

Competitive Benefits. Meaningful Extras. Unmatched Value.

  • A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Assistant Store Manager is responsible for assisting the Store Manager in all day-to-day operations related to those tasks essential to store operation.

Responsibilities:

  • Performs management duties as assigned or in the Store Manager's absence.
  • Assists in directing and prioritizing work of store personnel. 
  • Motivates, encourages, and effectively challenges employees. 
  • Assists Store Manager with recruiting, hiring and training store employees.
  • Assists with ensuring all employees deliver excellent customer service. 
  • Resolves customer complaints in a timely, professional manner. 
  • Enforces daily operating procedures to ensure store is clean, adequately stocked and organized.
  • Prepares food & drinks.
  • Maintains a safe work environment including performing loss prevention duties.
  • Properly cleans and maintains equipment.
  • Assures proper sale and accounting for all products.
  • Other duties as assigned.

Education:

  • High School Diploma or GED equivalent

Requirements:

  • Must be age 19 years or older in order to sell tobacco and alcohol.
  • Ability to work a flexible schedule, including nights and weekends.
  • Positive outgoing personality and excellent customer service skills.
  • Able to operate an electronic cash register and computer and perform simple arithmetic calculations.
  • Proficient verbal & written communication skills.
  • Ability to work in varying outdoor climates and in-store cooler environments.
  • Physical ability to complete required duties, including standing, lifting, bending, reaching, and walking.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

Brief Description:

The Assistant Store Manager is responsible for assisting the Store Manager in all day-to-day operations related to those tasks essential to store operation.

Average salary estimate

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What You Should Know About Retail Assistant Store Manager, Parkland US People Corp

If you're ready to take your career to the next level, consider joining us as an Assistant Store Manager! Here at our company, we value meaningful contributions and support you in achieving your aspirations. In this role, you'll be assisting the Store Manager with the daily operations that keep our store thriving. You’ll help motivate and guide the team, ensuring everyone performs at their best and delivers exceptional customer service. From assisting with hiring and training new employees to managing inventory and maintaining a clean, organized store, there’s never a dull moment! We go beyond just retail; you’ll be resolving customer complaints, preparing delicious food and drinks, and ensuring a safe working environment for all. If you’re at least 19 years old, possess a positive and outgoing personality, and can work flexibly, including nights and weekends, we want to hear from you! Bring your excellent communication skills and ‘can-do’ attitude to our vibrant workplace. We believe in creating a space where everyone can shine and grow. Sounds like you? Let’s make great things happen together!

Frequently Asked Questions (FAQs) for Retail Assistant Store Manager Role at Parkland US People Corp
What can I expect as an Assistant Store Manager at this company?

As an Assistant Store Manager, you'll be deeply involved in the daily operations of the store, supporting the Store Manager in various tasks and responsibilities that ensure everything runs smoothly. Expect to engage with customers, train and motivate staff, and contribute to creating a great shopping experience.

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What are the qualifications needed for the Assistant Store Manager position?

To become an Assistant Store Manager, you'll need a high school diploma or GED equivalent. Additionally, candidates must be at least 19 years old for handling tobacco and alcohol-related sales. Strong customer service skills and the ability to work flexible hours are also essential.

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How does one progress from Retail Assistant Store Manager to Store Manager?

Promoting from Assistant Store Manager to Store Manager typically involves consistently demonstrating leadership abilities, excellent customer service, and a deep understanding of store operations. If you show initiative and a desire to grow, you'll be well on your way to a managerial position.

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Are there opportunities for growth as an Assistant Store Manager?

Absolutely! As an Assistant Store Manager, you’ll gain valuable experience that can lead to advancement opportunities within the company. We encourage our employees to grow and explore various paths in their careers.

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What is a typical day like for an Assistant Store Manager?

Each day can be quite dynamic! You’ll start by reviewing store performance metrics, engage with team members, assist in training, and ensure stock levels meet customer needs. Throughout the day, you'll interact with customers, help resolve complaints, and keep the store environment welcoming.

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What kind of work environment can an Assistant Store Manager expect?

The work environment is fast-paced and team-oriented, promoting a culture of collaboration and support. You’ll work closely with your colleagues and have the chance to make a meaningful impact on the store's overall success.

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What makes this company a great place to work as an Assistant Store Manager?

This company values authenticity, teamwork, and diversity. We believe in creating a supportive workplace where your unique contributions are recognized and celebrated. Plus, we offer a competitive benefits package and opportunities for continuous learning.

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Common Interview Questions for Retail Assistant Store Manager
How do you handle customer complaints as an Assistant Store Manager?

A great answer would detail your approach to actively listen to the customer's concerns, empathize, and offer a solution that meets both the customer’s needs and company policies. Additionally, highlighting your pursuit of feedback for continuous improvement can showcase your commitment to excellent service.

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Can you describe your experience with leading a team?

Respond by sharing specific examples of when you motivated or inspired a team, discussing any challenges you faced and how you overcame them. Highlighting your communication skills and ability to foster a positive work environment will be impressive.

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What do you consider the most important qualities for an Assistant Store Manager?

Your answer should include leadership, strong communication skills, and a customer-first mentality. Emphasizing the importance of adaptability in a retail environment will demonstrate your understanding of the role.

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How would you prioritize tasks during busy store hours?

An effective response would illustrate your ability to assess immediate store needs, communicate with your team, and delegate tasks as necessary to ensure efficient operations, ultimately enhancing customer experience.

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What strategies would you implement to improve store performance?

Discussing specific strategies, such as staff training initiatives, customer feedback implementation, and data analysis to guide decisions, will show you are proactive and results-oriented.

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How do you ensure team accountability?

A strong response would highlight the importance of setting clear expectations and regularly checking in with team members to provide support and address any obstacles, fostering a culture of accountability and ownership.

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Describe a time you successfully trained someone. What was your approach?

Share a specific instance and describe your training methods, focusing on how you tailored your approach to the individual’s learning style and highlighted the significance of constructive feedback post-training.

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How do you maintain a positive atmosphere in the store?

Discuss your commitment to recognizing team achievements, encouraging open communication, and creating a welcoming environment for both staff and customers to promote positivity and engagement.

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What would you do if a team member was not performing to expectations?

Your response should emphasize addressing the issue directly and kindly with the team member, exploring any challenges they may be facing, and collaboratively finding solutions together, all while maintaining professional standards.

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Why do you want to work as an Assistant Store Manager with our company?

Highlight your alignment with the company’s values and mission, express your enthusiasm for fostering a strong team culture, and emphasize your eagerness to contribute towards store success through unparalleled customer service.

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Parkland Fuel is a fuel supplier and distribution company which also operates a chain of convenience retail centers. Their services include the delivery of bulk fuel, propane, heating oil, lubricants, and other petroleum and fuel related products ...

23 jobs
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Full-time, on-site
DATE POSTED
November 28, 2024

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