Lead Service Technician II - Atlanta, Georgia

To apply for the Lead Service Technician II role at Whaley, you should have a minimum of three years of experience in commercial kitchen repair, refrigeration, or HVAC. Additionally, a valid driver’s license and a satisfactory background check and drug screening are required.

As a Lead Service Technician II at Whaley, your main responsibilities would include diagnosing, troubleshooting, and repairing various commercial cooking equipment, refrigeration, and HVAC systems. You’ll also be responsible for maintaining clear communication on service status and ensuring that all service calls are completed accurately and timely.

Yes! Whaley is committed to the professional development of its employees, offering continuing education programs and support for industry certifications to ensure that the Lead Service Technician II stays updated with the latest industry practices and technologies.

The benefits for a Lead Service Technician II at Whaley include a competitive salary, on-call pay, a generous sign-on bonus for experienced technicians, medical and dental benefits, 401k and profit sharing, paid holidays, and vacation days, as well as company-paid short-term and long-term disability insurance.

While having experience in HVAC systems is highly beneficial, Whaley also considers candidates with a strong background in commercial kitchen equipment repairs and refrigeration. A well-rounded skill set in any of these areas can make you a great fit for the Lead Service Technician II role.

Whaley provides its Lead Service Technician II employees with essential tools, uniforms, meters, and test equipment to perform their job effectively. You’ll also have access to a company vehicle to transport you to service calls.

To apply for the Lead Service Technician II position at Whaley, you can visit our careers page at www.whaleyfoodservice.com/careers. There you’ll find the application process outlined along with more details about the role and our company culture.

In responding to this question, focus on a specific example where you encountered a challenging problem. Describe the steps you took to diagnose the issue, the tools you used, and the final outcome. Highlight your problem-solving skills and technical knowledge relevant to the Lead Service Technician II position.

Illustrate your organizational skills by explaining how you assess the urgency of each request. Discuss any systems you might use to manage your time effectively and ensure that urgent issues are addressed promptly while still completing scheduled tasks.

When answering this question, emphasize your commitment to safety standards and procedures. Discuss specific measures you take to ensure your safety and that of your coworkers, such as wearing appropriate personal protective equipment and maintaining a clean work environment.

Explain your conflict resolution skills. Describe how you listen to the customer's concerns, empathize with their situation, and work to find a satisfactory solution. Demonstrating professionalism and a customer-first approach is key for a Lead Service Technician II.

Detail any previous experience where you played a role in training or mentoring others. Highlight your ability to share knowledge effectively, provide constructive feedback, and enhance the skills of junior teammates, as mentoring could be part of the Lead Service Technician II role.

Discuss the specific types of equipment you have experience with, and include any relevant certifications or training. This will show your technical prowess and specific expertise that is beneficial for the Lead Service Technician II role.

Mention ways you seek continual learning, such as attending trade shows, networking with professionals, or pursuing additional certifications related to commercial kitchen equipment and HVAC systems. Your proactive approach to growth is essential in a dynamic field.

Share a detailed story where you showcased your technical skills. Explain the symptoms of the issue, your diagnostic approach, and how you managed to repair the unit effectively, demonstrating your adeptness as a Lead Service Technician II.

Highlight the systems or practices you use to track inventory. Discuss how you ensure that you have the necessary parts and tools for each service call, which is crucial for the efficiency of a Lead Service Technician II.

Craft a response that aligns your personal values and professional goals with Whaley's mission, culture, and commitment to quality service. Showing genuine interest and enthusiasm for the position can set you apart during the interview process.