Lead Service Technician II - Shreveport, LA

To apply for the Lead Service Technician II position at Whaley Foodservice, you should ideally have at least three years of experience in repairing commercial kitchen cooking and refrigeration equipment. A strong electrical, HVAC/R, and mechanical background is also beneficial. Candidates must be at least 18 years old, pass a background check and drug screening, and possess a valid driver's license that meets our safety standards.

As a Lead Service Technician II at Whaley Foodservice, your key responsibilities will include troubleshooting, diagnosing, and repairing commercial HVAC, refrigeration, and kitchen cooking equipment. You'll need to communicate repair statuses with customers and the branch office, accurately complete service calls in a timely manner, and maintain your service vehicle and stock with required parts, all while providing excellent customer service.

Absolutely! Whaley Foodservice is offering a sign-on bonus for experienced technicians applying for the Lead Service Technician II position. It's a great way to start your journey with us and be rewarded for your expertise as you join our dedicated team.

Being a Lead Service Technician II at Whaley Foodservice comes with a robust benefits package! You'll enjoy competitive salary and on-call pay, a company vehicle and cell phone, provided uniforms, industry certification opportunities, 401k with profit sharing, along with paid holidays and vacation. Comprehensive medical and dental benefits, short-term and long-term disability insurance, and life insurance are also part of your employment package.

At Whaley Foodservice, we greatly value professional development. As a Lead Service Technician II, you will have access to continuing education and training to enhance your skills and stay up-to-date with industry standards. We provide opportunities for industry certification, ensuring you are well-equipped to excel in your role.

The work environment for a Lead Service Technician II at Whaley Foodservice is dynamic and engaging! You’ll be out in the field troubleshooting and repairing equipment, but you’ll also work closely with customers and branch office staff. Our company culture emphasizes teamwork, quality service, and a 'safety first' mindset, creating a supportive atmosphere for all employees.

Whaley Foodservice seeks candidates for the Lead Service Technician II position who possess a 'safety first' mindset, strong technical skills, and exceptional customer service abilities. Your ability to communicate effectively and work autonomously, coupled with a proactive approach to problem-solving, will help you succeed in this role.

When troubleshooting HVAC and refrigeration equipment, start by gathering information about the symptoms reported by the customer. Check if there are any error codes or unusual sounds, and inspect the system for leaks or electrical issues. Utilize your diagnostic tools to assess performance metrics, and apply your knowledge of HVAC mechanisms to identify potential root causes before making repairs.

Of course! In my previous roles, I've worked with various types of commercial kitchen cooking equipment, including ovens, fryers, and grills. I ensure that I understand the operational requirements of each appliance, stay updated with best practices for maintenance, and am proactive in addressing any issues before they escalate into major repairs.

I prioritize my service calls based on urgency and the needs of the customers. For instance, if a piece of equipment is critical to food service operations and is down, I will prioritize that call. I also assess the geographic location of calls to optimize travel time and efficiently manage the day’s schedule.

In one instance, I was faced with a complex issue involving a walk-in cooler that showed inconsistent temperatures. After thorough troubleshooting, I identified a malfunctioning thermostat. I sourced the necessary part quickly, installed it, and recalibrated the system, ultimately saving the client significant losses from spoiled inventory. This experience reinforced the importance of resilience and creative problem-solving.

Ensuring customer satisfaction involves clear communication and follow-up. I make it a point to explain the repairs conducted and answer any questions they may have. After leaving the site, I follow up with a call or an email to ensure everything is functioning as expected. This consistency builds trust and rapport with our clients.

Safety is always my top priority. I adhere to all safety protocols, such as wearing appropriate personal protective equipment, ensuring the equipment is powered down before starting work, and maintaining a clean workspace to prevent accidents. I also participate in regular safety training provided by my employer to stay updated on best practices.

To keep track of my parts and tools, I maintain a well-organized inventory system within my service vehicle. I regularly check and restock necessary items based on a checklist to ensure I am prepared for every service call. This proactive management helps me complete repairs without unnecessary delays.

I utilize effective time management by planning my day carefully. I set estimated times for each service call based on past experiences and the nature of the job. By prioritizing my tasks and avoiding distractions while on-site, I maintain focus and efficiency without compromising service quality.

Handling conflicts or complaints requires active listening and empathy. I focus on understanding the customer’s concerns, acknowledge their feelings, and seek to resolve the issue promptly. I remain respectful and professional, working towards a solution that satisfies both the customer and adheres to company policies.

I am motivated by the challenge of solving complex problems and the opportunity to help businesses run smoothly. Knowing that my work directly impacts equipment functionality and customer satisfaction inspires me to continuously improve my skills and deliver high-quality service at every call.