Service Technician III (Master CFESA Certified) - Nashville, TN

As a Service Technician III at Whaley Foodservice, you'll be responsible for troubleshooting and repairing various commercial kitchen and HVAC equipment. This includes working on gas, electric, water, refrigeration, and steam-powered systems. You'll also be expected to document tasks diligently, communicate effectively with customers, maintain service vehicles, and mentor junior technicians, all while adhering to safety protocols.

For the Service Technician III role at Whaley Foodservice, candidates must be at least 18 years old and have a valid driver's license. The position requires three years of applicable experience and CFESA Master Technician certification with at least three out of four CFESA certifications. Candidates will also undergo a background check and drug screening.

Service Technician III roles at Whaley Foodservice come with an impressive benefits package. You'll receive a competitive salary, on-call pay, medical and dental benefits, and life insurance. Additionally, the company offers a 401k with profit sharing, paid vacation, and holidays, as well as company-provided uniforms and equipment for your convenience.

Yes, Whaley Foodservice requires candidates for the Service Technician III position to have at least three years of relevant experience. This experience is vital to ensure you can handle the diverse challenges that come with maintaining and repairing commercial kitchen equipment and HVAC systems.

The on-call schedule for Service Technician III at Whaley Foodservice includes weekend and holiday rotations, providing an opportunity for overtime work. Flexibility in your schedule is crucial, and you’ll be compensated accordingly for your availability and labor during these times.

Absolutely! Whaley Foodservice is committed to the professional growth of their technicians. As a Service Technician III, you will have access to industry certifications, continuing education opportunities, and various training sessions, ensuring your skills remain sharp and up to date.

Yes! Service Technician III employees at Whaley Foodservice are expected to work independently while receiving daily supervision. This means you'll have the freedom to manage your tasks effectively, troubleshoot issues, and perform repairs while having the support of your team when needed.

When prioritizing tasks, I take into account the urgency of the requests based on the needs of the customers. For example, I prioritize repairs that affect food safety or essential operations. I keep communication open with the customers to manage their expectations and give them updates on service completion timelines.

I hold three CFESA certifications, which have equipped me with advanced knowledge in troubleshooting and repairing various kitchen equipment. My experience ensures that I can provide quick and effective solutions to common issues, particularly in commercial settings, which is essential for the Service Technician III role.

I am most comfortable working with gas and electric commercial kitchen equipment. My hands-on experience includes troubleshooting HVAC systems, gas ovens, and refrigeration units, making me well-prepared for any challenges I may face as a Service Technician III.

To ensure compliance with safety policies, I familiarize myself with the specific safety protocols of each location. I always bring my personal protective equipment and conduct a walkthrough to identify any potential hazards before starting my service tasks as a Service Technician III.

I focus on using simple, clear language when discussing technical issues with customers. I make sure to explain the problem, the proposed solution, and any required actions on their part. This approach helps demystify the technical aspects and builds trust.

Certainly! Once, I encountered a faulty commercial refrigerator that was not maintaining temperature. After initial troubleshooting, I discovered a refrigerant leak and managed to reroute the cooling process temporarily while ordering the necessary parts. My careful diagnosis allowed me to provide a fast remedy while ensuring food safety.

I routinely check my service vehicle and tools for maintenance. I ensure supplies are stocked and that tools are cleaned and organized after each job to avoid any downtime. This discipline ensures I can perform repairs efficiently as a Service Technician III.

I am very comfortable using technology, including tablets for documentation. I find it helpful for staying organized, logging repairs, and directly communicating with the office team to streamline service processes.

The most critical aspect is ensuring customer satisfaction through effective communication, timely repairs, and quality service. A Service Technician III's role is not just about fixing equipment; it's about building strong relationships and trust with customers.

I am motivated by the satisfaction of solving complex problems and meeting customer needs. Knowing that my skills can greatly impact a business's efficiency and safety keeps me committed and eager to excel in the Service Technician III position.