Practice Manager - Midtown Clinics - Registered Nurse

A Practice Manager at Nashville General Hospital plays a crucial role in overseeing the operations of our Midtown Clinic. This includes evaluating clinical workflows, managing budgets, monitoring productivity, and ensuring the delivery of high-quality patient care. They collaborate with the Clinical Leadership team to implement strategic initiatives that align with our mission of serving Nashville's community efficiently and effectively.

To qualify for the Practice Manager role at Nashville General Hospital, candidates should ideally hold a Master's degree in Public Health or Healthcare Management, or a relevant degree, along with significant clinic experience. A minimum of three years in a clinic setting is required, and prior management experience along with an active Registered Nurse license in Tennessee is highly preferred.

Candidates applying for the Practice Manager position are encouraged to have experience in a clinical setting, specifically with patient-centered medical home (PCMH) or patient-centered specialty practice (PCSP) models. Familiarity with electronic medical records and leadership roles in healthcare management are also advantageous for potential candidates.

As a Practice Manager at Nashville General Hospital, you can look forward to an array of benefits starting as soon as your first month, including a comprehensive healthcare program, short and long-term disability coverage, and a retirement plan with contributions. We also offer tuition reimbursement, generous paid holidays, and free parking for all employees, ensuring a supportive work environment.

The Practice Manager enhances patient care quality by evaluating clinic operations and implementing efficient processes that improve service delivery. They ensure the clinic meets various budgetary and operational targets, which translates to better resource allocation and patient satisfaction, thus supporting Nashville General Hospital’s commitment to high-quality healthcare.

The work culture for a Practice Manager at Nashville General Hospital is collaborative and community-focused. You’ll be part of a compassionate team dedicated to improving health outcomes, where open communication and a positive atmosphere are prioritized. Your role will encourage professional growth and teamwork, making it a rewarding place to advance your career.

Yes, you can apply for the Practice Manager role at Nashville General Hospital with a Bachelor's degree. However, it's essential to have at least four years of relevant clinic experience, along with a demonstrated ability to manage healthcare operations effectively. The experience will help you compensate for the educational qualifications.

When discussing your management style, consider focusing on your ability to adapt as needed. You might mention a collaborative approach that values input from the team while maintaining clear expectations. It’s essential to demonstrate that you prioritize open communication, staff empowerment, and a positive workplace culture conducive to productivity and service excellence.

Handling conflicts effectively involves addressing issues promptly and empathetically. Discuss your approach of facilitating open discussions between conflicting parties and finding common ground while ensuring that patient care remains a top priority. Highlight your experience in conflict resolution and fostering teamwork to achieve desirable outcomes.

To improve clinic efficiency, I would first conduct a thorough analysis of current workflows and identify bottlenecks. Strategies could include streamlining appointment scheduling, enhancing staff training, and utilizing technology for better communication. Additionally, gathering feedback from both staff and patients can provide insights for continuous improvement.

When discussing budget management experience, detail specific instances where you successfully maintained budgetary controls, monitored expenditures, and met productivity targets. Mention your familiarity with financial reporting and how data-driven decisions led to improved operational efficiency and quality of patient care in your previous roles.

Ensuring compliance starts with a solid understanding of healthcare policies at local, state, and federal levels. Discuss your approach of regularly reviewing current regulations, conducting staff training on compliance, and establishing processes for regular audits to ensure that all practices within the clinic adhere to required guidelines.

Share your hands-on experience with EHR systems, emphasizing specific software you used and any contributions you made to optimize its functionality. Discuss how using EHR has improved workflows, patient documentation, and overall care quality in your past positions. This shows your readiness to embrace technology in managing healthcare operations.

Highlight a particular instance when you guided a team through change, such as implementing new protocols or transitioning to a new healthcare system. Discuss the steps you took to prepare your team, communicate effectively, and evaluate the impact of the change while emphasizing the importance of supporting your staff through the process.

To foster a positive workplace culture, I prioritize open communication, recognize employee contributions, and encourage teamwork. Discuss specific initiatives you've led in the past, like team-building activities or regular check-in meetings, that reinforce strong relationships and boost morale, ultimately leading to better patient outcomes.

Staying current involves continuous learning through professional development courses, attending industry conferences, and participating in healthcare forums. Mention any specific certifications you have pursued or memberships in professional organizations that keep you engaged with the latest trends and best practices in healthcare management.

My motivation stems from a passion for improving patient care and streamlining clinical operations. Discuss how experiencing the positive impact of effective management on patient outcomes drives you to strive for excellence and reinforces your commitment to the mission of Nashville General Hospital in serving the community.