Job details

Front Desk Supervisor

Company Description

Starting pay rate: $21 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Situated just 2.5 miles from the world-famous Las Vegas Strip, the tropically landscaped Westgate Flamingo Bay Resort allows you the ideal opportunity to help create remarkable guest experiences in a fun and rewarding environment. As part of the Westgate Flamingo Bay Resort team, you will help provide guests a home away from home at our amazing resort that features complimentary scheduled shuttle service to the Las Vegas Strip and Westgate Las Vegas Resort & Casino.

Job Description

Schedules and directs Front Office team members as needed.
Serves as Manager of Duty in the absence of the General and Front Office Manager.
Greets, registers, assigns rooms to guests and inputs information into property management system.
Collects and posts security deposit as each guest checks in.
Explain room charges to guest and accepts payment by cash, check or credit cards.
Issues room keys.
Checks guests out of property management and phone system.
Answers all phone calls to the front desk and operator, transfers calls as needed.
Turns on or restricts guest phones as needed.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
Remains aware of room occupancy and availability.
Computes bills, collects payments, and makes change for guests.
Handle and count cash and process credit card payments and credits.
Makes and confirms reservations.
Posts charges including rent, phone, and miscellaneous fees to guest folios.
Able to listen and find solutions to guests problems.
Balance all cash, credit card and other postings to the daily report at end of shift.
Makes cash deposit in safe.
Coordinate with housekeeping when VIP Guests arrive
Train all new Front Desk personnel

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$43680 / YEARLY (est.)

min

max

$43680K

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What You Should Know About Front Desk Supervisor, Westgate Resorts

As a Front Desk Supervisor at Westgate Flamingo Bay Resort, situated just a short distance from the vibrant Las Vegas Strip, you will play a key role in shaping exceptional guest experiences every day. Starting at $21 per hour, with the flexibility to access your pay as needed through our Daily Pay benefit, this position blends responsibility with fun. You'll manage the Front Office team, ensuring smooth operations while being the go-to person for any questions or issues that arise. Your day will involve greeting guests with a warm smile, checking them in, and setting them up with everything they need for a delightful stay. You'll also handle payments and assist with reservations, all while keeping a close watch on room availability and occupancy. The heart of this role lies in your ability to listen and address guest inquiries regarding hotel services or local attractions. Your leadership skills will come into play as you train new hires and help coordinate special arrivals, like VIPs. At Westgate Flamingo Bay Resort, we take pride in creating a supportive and engaging workplace, supplemented by a host of employee benefits designed to foster your well-being. If you're passionate about hospitality and enjoy being part of a dynamic team, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Front Desk Supervisor Role at Westgate Resorts

What responsibilities does a Front Desk Supervisor at Westgate Flamingo Bay Resort have?

As a Front Desk Supervisor at Westgate Flamingo Bay Resort, you will oversee the operations at the front desk, including scheduling team members, greeting guests, managing check-ins and check-outs, and addressing guest inquiries. Additionally, you'll supervise the financial transactions related to room charges, handle cash, and assist in training new staff members.