Job details

Implementation Specialist, Upgrades

The Implementation Specialist plays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal teams and clients to understand, refine, and execute migration processes, incorporating direct feedback for continuous improvement.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite.
Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements.
Utilize technical expertise to enhance migration processes and address challenges proactively during implementations.
Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution.
Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing.
Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required.
Assist leadership with operational activities as needed to support overall migration objectives.
Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience.
Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition.

QUALIFICATIONS:

EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

Demonstrated technical expertise with 1-3 years of experience in systems administration, systems support, database administration, or software programming.
Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders.
Direct experience in the software/services solutions market, preferably within the real estate industry.
High level of energy and commitment to team objectives, with a sense of urgency and initiative.
Strong multitasking, prioritization, and time management skills.
Familiarity with change management principles and processes.
Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques.
Familiarity with Bookkeeping and Accounting best practices would be an asset

Lone Wolf Technologies Glassdoor Company Review

3.3

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CEO of Lone Wolf Technologies

Jimmy Kelly

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Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Implementation Specialist, Upgrades, Lone Wolf Technologies

As an Implementation Specialist at our innovative company in Toronto, ON, you will play a pivotal role in facilitating smooth transitions for clients moving away from legacy software to our cutting-edge SaaS platform. Your knack for driving customer satisfaction and ensuring retention will shine as you collaborate with both internal teams and clients to refine and execute effective migration processes. Every day, you'll have the opportunity to develop and manage coordinated project plans for client migrations, delivering success across the company's product suite. Your technical expertise will not only enhance the migration processes but also allow you to proactively address challenges, ensuring projects stay on track and within budget. You'll engage directly with clients, gathering valuable feedback to fine-tune the transition experience and implementing solutions to enhance overall customer satisfaction. With 1-3 years of experience in client services or project management, coupled with a degree in information technology or a related field, you'll be perfectly equipped to handle the intricacies of migration and make a positive impact. If you have excellent communication skills and a passion for creating seamless client experiences, this position offers you the chance to truly shine and grow within a dynamic environment.

Frequently Asked Questions (FAQs) for Implementation Specialist, Upgrades Role at Lone Wolf Technologies

What does an Implementation Specialist at the Toronto office do?

An Implementation Specialist at our Toronto office is responsible for coordinating successful migrations for clients transitioning from legacy software to our advanced SaaS platform. They work closely with clients and internal teams, ensuring that every step of the migration process meets client needs and expectations.